Skip to end of metadata
Go to start of metadata

This Quick Reference table can be filtered to display the Customer Self Service eCommerce Platform features you want to look up. 

We'll continue to add to this list over time to help you get the most from our platform.




Handy tips for using the Available Features Table

New to BPD and need an overview? 

Click on the table filter and select 'Business Function = BPD Structure’ for all documentation that explains the make-up of our platform. 

Want to search the table by keyword?

Enter CTRL+F (or Command+F on the Mac) to bring up the Search bar for this page.

Looking for B2B only functions or only  B2C ones, or both?

Click on the table filter and select 'B2C' or 'B2B'. Or choose 'Both'.

Only looking for features that you can self-configure with no additional cost? 

Click on the table filter and select 'Self Config = Yes'.

Want to see the list of features in my version versus higher versions?

Click on the header 'Min Version Req' to re-order the features by version.

'**.**.**' means there are no min version requirements.

(This is a great resource for when you are considering or have completed an upgrade.)




Use this filter to quickly match CSS features to 'business function', 'BPD only', 'minimum version' and 'self-configurability'.

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

Business Function

Feature

Feature Overview

BPD

ONLY

Minimum Version Required

B2B
B2C

Additional info

Prerequisites

Configure youself?

Ballpark CV hrs (+ self config)

Ballpark CV hrs
(CV complete all)

3rd Pty $

Site Analytics

Search Analytics

Capture and analyse the interaction users are having with your site in real-time.

Yes

4.17.00

Both

The search analytics will not report on historical searches; when Commerce Vision upgrades your site to 4.17.nn, the system will automatically start collecting and analysing your customers' search behaviour.

N/A

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fraud Protection

Credit Card Retry Threshold

Dealing with credit card fraud is time consuming and costly for businesses. Stolen card numbers and fraudulent transactions result in payment disputes from the genuine card owner and loss of revenue to the business involved. 

We've developed new functionality allowing you to limit the number of failed payment attempts on an order.  Users making failed payments will be locked out from any further attempts for a set period of time.

Once the lockout period expires, the user can retry their card payment. 

Yes

4.13.00

B2C

If you'd like to take advantage of this credit card fraud protection feature for your own site, please contact our Support Team.

--

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Importing Products to a Promotion


Free Product promotions can be configured in a few different ways, one of them being the requirement to purchase from a pool of eligible products in order to receive the free item. If your eligible product pool contains scores of product codes, you may wish to import them from a spreadsheet when creating your promo code in the CMS.

Yes

**.**.**

Both


--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Banners by Device - new interface

You can upload one banner for all devices, or have one image for mobiles and another for tablets and desktop. 

Recommended file sizes and dimensions are displayed under each device, as well as the actual file size & dimensions of each image you've uploaded.

This allows you to see where you might have excessively large files which may not give your users an optimal mobile experience.

Yes

4.09.00

Both

 --

N/A

Yes

N/A

N/A

n/a

Marketing

Page Preview

Ever wanted to edit one of your website pages and see what your changes look like BEFORE you hit publish? Our new CMS Page Preview functionality means that now you can!

Page Preview is feature-based, meaning it will not automatically be enabled for your site. You can elect to turn it on for just your Stage site, your Live site, or both.

Yes

4.08.03

Both


--

Yes

n/a

n/a

n/a

Marketing

OG tags for Social sharing

Have you ever copied a link to a product page on your site, only to paste it into a Facebook post and have some random image show up instead of the picture of the product?

This enhancement makes that a thing of the past.

Open Graph (OG) protocol tags have now been added as standard to all BPD sites running version 4.11+, to assist with content when sharing pages to social platforms.

So, when posting one of your site's pages to Instagram or Facebook (for example), core data such as Title, Description, SEO url, image, and image alt text are correctly pushed across for use by the social platform.

Yes

4.11

Both

OG tags will now be present in the page source data for all Product, Category, Article, and CVMenu Item pages.

This is handy not only for you, but also for your customers who may like to share your products or articles with their networks.

N/A

N/A

N/A

N/A

N/A

Finance

Account Payment

Giving your customers the ability to pay outstanding invoices online is an excellent way to encourage self service. Whether they want to reprint an invoice or pay off an overdue balance, our Account Payment functionality will allow everyone to keep their finances in order.

Yes

All

B2B

  • Customers can elect to pay invoices based on time period (e.g. 90 days outstanding), and the system will auto-select the applicable invoices based on their selection.
  • From version 4.10+, you can also offer a 'Pay Generic Amount' option, where the customer pays a lump sum, and funds are automatically allocated to the oldest invoices first. 
  • Customise your Account Payment page template with the Account Payment Widget.  This widget is what actually displays the list of invoices on the page, and you can specify button text, messaging, and more.

You must have an online payment facility in place with a gateway such as eWay, DPS, IPSI, etc.

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Self Serve

Standard Dashboard widgets

Yes

04.10.00

B2B

More options are available for configuration by Commerce Vision. Contact us if you'd like to know more.

**

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Administration

Online Returns

Online retailers experience 3 times as many returns as brick & mortar stores, and the processing of these returns is a costly overhead for most businesses. Having the ability to accept returns online can streamline the process for both you and the customer, with the added benefit of encouraging repeat business following a pleasant, hassle-free returns experience.

From version 4.05.05+, BPD websites can manage online returns for your business. This page helps you configure the online returns feature.

Yes

4.05.05

Both


  • Integrator version 4.69.02
  • proledb upgrade also required

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Administration

Allowing Users With Multiple Accounts to Track All Orders

In Customer Self Service, a system setting controls whether B2B users can see and track the orders for ALL accounts they have access to, or just for account they are currently operating on. This article guides site Administrators in updating the relevant flag to enable or disable this function.

Yes

**.**.**

B2B

This functionality is not available where Live order enquiries are made, due to speed considerations with the ERP query. Only sites using standard order tracking can enable this function.

This functionality does not operate from the PRONTO Bill-To structure. The accounts MUST be set up in the CSS Multi Customer area against the user. This allows for more flexibility in control over the accounts.

See Drilling Down to a Sales Order from the Bill-To Account for details on setting this up.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Attaching Documents to Orders

If you allow customisation or personalised items in your product offering, you may encounter scenarios where you require extra information from your ordering customer. Perhaps you need an image file or PDF from them before you can fill their order. In these instances, it's immensely helpful to offer a file upload facility in the shopping cart.

The Order Documents widget does just that - users can attach files to their order, which are then submitted with their cart. These files are stored on the server and can be accessed by administrators via a link on the Order Placed email.

Yes

03.82.00

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Authority To Leave

Offer users 'Authority To Leave' functionality at checkout. This feature allows users to grant authority and nominate a designated location for their order to be left, in the event they are unavailable at the time of delivery. Authority To Leave information is then mapped to the Delivery Instructions field on the PRONTO sales order at integration.

Yes

03.83.00

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Managing Product Reviews

Product Review functionality allows your customers to submit feedback about a product. These ratings and reviews are displayed on the product detail page, and can influence and inform other users during their own buying process.  Displaying genuine user reviews is a great way to build trust with your current and potential customers.

As you can imagine, it's important for customer-submitted content to be vetted by an Administrator prior to display on the website. Holding product reviews for an Administrator to approve or reject allows the opportunity to filter out spam or other inappropriate content.

Yes

04.09.00

Both


The reviewing user will have the administrator's response emailed to them.

If you wish to customise the format of this email template, simply navigate to ContentEmails and edit the Product Review Notification email.

For information on configuring Product Reviews, see Product Reviews

--

Yes

Contact Commerce Vision

2

n/a

Marketing

File Manager

Want to upload multiple files? Edit images? Drag and drop files from your PC into your website's file directory? 

Use the File Manager tool!

Yes

03.97.00

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Product Quick View

Give your customers the ability to see product details instantly with a Quick View popup. As users shop your site, they can check product pricing and availability, then add the product to their cart, all without navigating away from the page they're browsing. 

Yes

03.97.13

Both

The Product Gallery Widget can now also be used in the Product Quick View popup to help streamline the user experience.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Article Page - Zoned layout

You probably already know that BPD websites come equipped with a clean, well-organised article layout right out of the box.

But what if you've got additional content to display in your articles? Or what if you'd prefer a customised page layout, completely unique to your site?

That's where the zoned layout option comes in! By using a zoned article layout, you can present your article in the layout of your choice, with content arranged as you please.

Yes

**.**.**

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

News Articles

Articles differ from static content in that they can change based on posted date, start, and finish date. For example, a promotional article could be published which would disappear at the end of the promotional period.

Yes

**.**.**

Both

Articles can also be targeted to specific customers or users. Simply populate the relevant field with the required Customer Code, Type, or User Email Address, for instance. The article will then be restricted to that user or group. Leaving these fields blank will default to ALL users.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Add To Order Template from Product Pages

Order Templates are used (primarily) by B2B users to save frequently ordered products. For example, a monthly stationery order can be saved as a template for easy re-ordering. Order Templates can even be shared across companies, so that all users attached to the Customer Code have access.

Traditionally, to add a product to an Order Template, it would first be added to the cart. Once in the cart, the user could then add the product to an order template.

From version 3.88+, the Add to Template function can be implemented on the Product Detail page, allowing the user to add a product to a template and keep browsing. This saves on page loads and prevents the user being redirected to the cart before they're ready.

Yes

03.88.00

B2B

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Displaying Kit Components

Kit items are defined in the ERP by an Item Type 'K' and a Bill Of Materials (BOM). The BOM is the list of all the items which make up that kit. It's often beneficial to list the components of a kit on your website, especially if they are not detailed in the product description. A Kit Component Display widget is available to list the components / BOM on the product detail page. This guide details its implementation.

Yes

03.81.00

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Product Compare Functionality

Product Compare functionality gives your customers the ability to compare the features of every product on your website.  

The user selects up to 3 products to be compared, and the features are presented side-by-side in a popup window. The user can add the products to their cart here (assuming the product is available for purchase), or they can close the window and browse for further products to compare. 

Yes

03.75.00

Both

Custom product fields can also be added to the Product Compare grid if required. This can be done by contacting Commerce Vision.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Region Freight

Region Freight allows your business to charge freight based on regions defined against the Debtor Account. The difference between “standard freight” and “region freight” is that you can nominate the region a customer belongs to and charge accordingly, as opposed to linking charges to a postcode range.

For example, you might have a group of debtors (from the same parent company) with whom you have agreed to a particular freight arrangement, regardless of their postcode. All of these debtors can have the same region defined using Region Freight.

Yes

**.**.**

B2B

Region Freight is not compatible with Standard Freight – if Region Freight is turned on, and Standard Freight is defined, Region Freight charges will be removed at the order conclusion page (unless templated checkout is in use or the 'Calculate Freight on B2B Order Conclusion' flag is disabled. 

Excluding Customers from Region Freight - If you do not want a particular debtor to use Region Freight, ensure their Delivery Seq is set to '0'.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Product Ribbons

Ribbon flags are an eye-catching way to highlight specific products to users browsing your site. BPD versions include several ribbons out of the box, and the facility to upload your own ribbon flag images.

Yes

**.**.**

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

email

Widget-Based Email Templates

On implementation of a Best Practice Design (BPD) website, several email templates are configured for use out of the box. These include: 

  • Order Confirmation
  • Order Shipped
  • Password Recovery
  • New User Registration

Yes

**.**.**

Both

Use the Email Style Sheet Widget to customise the styles for all of your emails in one place.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

BPD Questionnaires

Customer Self Service Questionnaires are a flexible way to create and present forms and collect user information. Some common uses include:

  • Contact Us
  • Returns
  • Warranties
  • Feedback 

yes

3.78

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Infinite / Endless Scrolling

Entering a search term on a website can often yield hundreds of results. For sites with an extensive product list or vast categories, infinite scrolling (or endless scrolling) can be used to load products automatically as the user reaches the end of the page. This saves the user navigating through paging, and can provide a more seamless browsing experience. This guide details its implementation.

yes

03.07.00

Both

-- 

--

Yes

$0

$0

n/a

Payment Types

PayPal Express Checkout

With PayPal's Express checkout, users are able to complete their purchase in fewer steps. Customers can use the delivery and billing information they have stored with PayPal, rather than re-entering it all again on your website. This makes checkout quicker and easier, thereby increasing conversion rates.

Yes

**.**.**

B2C


Merchant Account with PayPal

No

Contact Commerce Vision

Contact Commerce Vision

Fees Apply

Fraud Protection

Credit Card Verification

In an effort to reduce fraudulent activity on the web, a new check is possible for online credit card payments. Credit card orders over a threshold dollar amount (which you can set), will be held until the user can verify the card is theirs.

For each order, the total amount payable is split into 2 separate charge amounts on the credit card.  The user has to verify one of the charge amounts for the order to be released and integrated to the ERP.

Subsequent orders by the same user (or customer) will not be subject to verification once the initial payment has been validated.

You can set your own variables for: Total order threshold, Payment split percentage, Number of attempts, and How long the order remains valid.

Yes

4.07

Both

Points to note

  • Guest Checkout users will always trigger a verification request if their order is over the threshold amount. 
  • If the user has several orders on hold at once, they will all be released together when the card is verified. 
  • Orders that are abandoned will need to be managed with the payment gateway (eWay) to organise a refund to the credit card.

Site must be using eWay payment gateway

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Whole Order Discounts

Give your customers an incentive to order online! Our Whole Order Discount feature is designed to offer users a discount on their total order value, irrespective of any existing ERP-based discounts or special pricing they may already receive.

The discount is completely web-based, and is automatically applied to the cart - without the user needing a promotion code or coupon at checkout.

Yes

4.07.00

B2B


--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Cross selling and Up selling - Product suggestions for your users

Relevant product suggestions are a great way to help your customers find what they need. Whether it's the correct light bulb for the lamp they're buying, or a newer model of the power tool they're viewing, you can increase sales and improve the customer experience by offering alternate & accessory product suggestions.

Yes

3.75+

Both


--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Automatic image tagging for variants

Your master products can be automatically updated with their child images and tagged for image switching.

This means that as you add a child product to a master in the CMS, as long as that child has an associated image, it will be copied across with the correct tags.

Yes

4.04.00

Both

Good to know

This functionality works whether your product images are loaded via the CMS, or sent via the Integrator!

Prerequisites

  • Your site must be running version 4.04 or higher
  • The child product needs an image loaded against it.
  • The child product can't also be a master product.
  • The child product can't be a child to more than one master - this feature works for one-to-one relationships only.

Yes

$0

$0

n/a

Self Serve

Product Documents

Offer your customers more in-depth product information with a document download! You can now upload a variety of file types in the CMS, giving your customers the ability to download tech specs, shiny brochures, and safety data sheets. And all without cluttering up that sleek product detail page you've so carefully crafted.

Yes

4.00.00

Both

n/a

The 'Product Documents' feature must be enabled. 

Yes

n/a

Contact Commerce Vision

$ -

Promotions

Tiered Promotions

Promotion codes can be configured with tiers, or discount levels. As the user reaches the first spend threshold, they are eligible for the first tier of discounts. As their spend increases and they reach the next tier, the discount amount likewise increases. This allows configuration of varying discount levels within a single promotion code.

For example, a tiered promotion scenario might entitle the user to 10% off their order if they spend $100 (tier 1). Once they reach the $200 spend threshold, they are entitled to 25% off their order (tier 2). This scenario could continue on with an unlimited number of tiers, with each level attracting a new discount amount.

Yes

3.85.00

Both

Product exclusions may also be specified, so that particular products / categories / stock groups are not counted in the spend calculation. These excluded products may or may not be eligible to receive the discount, depending on configuration of the promotion.

Please note - Product Exclusions are only available with percentage discount promotions. Dollar discount promotions can be configured with tiers, but not exclusions at this stage.

There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled for your website. 

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Buy X Quantity of a Product and Get Y Quantity of Specific Product at Special Price

With this promo type, you can create offers where you can give customers buying a set number of one Product a discount on a set number of the same Product or a different Product. You can also use this promo code with a Product with variants. 

 

Yes

4.17.00

Both

---

The Promotion Codes feature must be enabled.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Cart Discount Promos

Cart Discount promotions can be created to give your customers either a percentage or dollar discount on their order. To be eligible, the customer simply needs to meet a minimum spend requirement.

If you like, you can even exclude certain products from the promotion. Excluded products will not count toward the spend requirement, and may or may not be discounted.

Yes

3.75.00

Both

Cart Discount Promos can now be configured to exclude products, product groups, or product categories from the promotion.

There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Free Product Promos

Who doesn't love free stuff?! Give your customers a token of your appreciation with a Free Product promotion.

You can configure a free product promo in several ways:

  1. Your customer spends $X overall, and gets the freebie.
  2. Your customer spends $X on specific products, and gets the freebie.
  3. Your customer buys X quantity of specific products, and gets the freebie.

Yes

3.75.00

Both

 There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Product Discount Promos

Product Discount promotions can be created to give your customers a percentage discount on an individual product or group of products. Rather than applying a discount to the entire order, only specific products attract the discount, once the user meets the purchase criteria that you set.

Yes

3.75.00

Both

There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled for your website.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Free Freight Promos

Free Freight promotions can be configured to treat your customers to $0 shipping on eligible orders. All they need to do is meet a minimum spend requirement and apply the promo code to their cart!

Yes

3.75.00

Both

 There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled for your website.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Repeating Promo Codes

Encourage repeat business with a "thank you" promotion code. Once your customer buys the required minimum, they'll not only receive a % discount on the promotional product, but they'll get a NEW promo code emailed to them.
This means they can return to purchase more of the same products at the promotional price, without having to meet the minimum quantity again.

Yes

3.95.00

Both

There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

The Promotion Codes feature must be enabled for your website.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Promotion Codes Overview - BPD

Reward your customers with a promo code! Whether it's a discount, a free product, or zero dollar shipping, creating promotions is quick and easy in the CMS. 

Yes

03.75.00

Both

Some Promo types may have a minimum version so its a good idea to check the relevant help page to make sure it's available for your site.  You can always contact support to upgrade if required.

The Promotion Codes feature must be enabled for your site.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Products & Categories

Custom Catalogues

Customer Self Service features a Custom Catalogue functionality, whereby a specific 'basket of goods' can be created and made visible for a specific customer. 

Custom Catalogues can be assigned at a user level, customer level or role level. A single user can have access to as many custom catalogues as required. Also, a user can be denied access to the global (main) catalogue so that the custom catalogue is the only set of products the user can access.

Custom Catalogues are defined in the web database only as the ERP does not support this functionality.

No

3.67.00

B2B

 --

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Mobile, Tablet, and Desktop display options

From version 4.15.00 onward, we have enhanced the "Show on Mobile?", "Show on Tablet?", and "Show on Desktop?" widget display options. When you toggle one or more of the "Show On" device type displays to OFF, the icons will display on the widget in the template page to indicate what devices will display (or not) that widget's content. 

Yes

4.02.00 + 4.15.00

Both

The new device display toggle options will appear for sites running version 4.15 and above.

The new device display toggle options will appear for sites running version 4.15 and above.

Yes

Contact Commerce Vision

0

n/a

Marketing

Article Maintenance

Commerce Vision's CSS websites include an out-of-the-box Article functionality that can be used in various scenarios. Whether it's latest news, blogs, or FAQs, our article system can help you present fresh content and communicate more effectively with your customers.

Yes

**.**.**

Both


None

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Owl Carousel 2

BPD websites use a jQuery plugin called Owl Carousel to render responsive sliding carousels in widgets such as:

Owl Carousel 2 comes additional functionality, especially around transition animations and navigation.

Yes

04.05.00

Both

Prerequisites

BPD websites on version 4.05+ will automatically use version 2 of the Owl Carousel. If your site is on an older version and you'd like to take advantage of the new carousel options, please contact us to discuss an upgrade.

None

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Overview Of CSS Freight Capabilities

The "Customer Self Service eCommerce Platform" has a wide variety of capabilities when it comes to calculating and charging freight, including custom connections to external freight provider APIs. This page describes at a high level what the application can do. Contact Commerce Vision for more information on any of these functions and options.

Yes

**.**.**

Both

--


--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Standard Freight

 importCustomer Self Service 'Standard Freight' is a charging method which can be configured by postcode, order value, consignment size or a combination of these. The freight matrix can be as simple or complex as required, with different parameters able to be specified for different regions. 

There are 3 main components to set up: 

  1. Freight Countries
  2. Carriers
  3. Charging Zones

No

**.**.**

Both

 Please Note - in order to use Special Freight Products, the system flag 'Enable Special Freight Products Checks' must be turned on (found in the CMS Settings page, /zSettings.aspx).

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

Style Sheet Editor

Style Sheet Editor

BPD websites all have a foundation CSS style sheet (theme.css), which gives the site its base style. To customise the look and feel, the CSS updates file (updates.css) can be edited to apply styling changes to elements throughout the site. 

Yes

03.85.00

Both

If you upload a new updates.css file via FTP, that change will not be recorded in the Version History. Only changes made via the CMS Style Sheet Editor are tracked by version.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Recently Viewed Products

The Recently Viewed Products widget can be used to display a list of products the user has previously browsed. The fields shown on these product tiles are customisable thanks to the zoned layout template.

Yes

**.**.**

Both

-- 

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Administration

User Debtor Integration

User Debtor Integration allows for 2-way integration between your web users and your PRONTO debtors. Any time a B2C web user is created, a corresponding PRONTO customer will be created. The converse is also true - new PRONTO customers will automatically trigger the creation of a linked web user.

User Debtor Integration also extends to user and customer updates. For example, if a user updates their shipping address online, their PRONTO customer record will also be updated to reflect the change.

This functionality is primarily of use to our clients with physical, brick & mortar shopfronts. With User Debtor Integration, the customer experience is synchronised and consistent across the various retail channels. Order history is maintained, communication is uninterrupted, and data is always up-to-date.

Yes

03.88.00

B2C

 --

Commerce Vision Integrator version 4.63

PRONTO proledb version 3.11

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Bonus Items

Bonus Items allow for the automatic addition of an item (or items) based on the purchase of another item. The bonus item is added at zero sell price (e.g. Buy item X, get item Y for free).

No

**.**.**

Both

-- 

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Fulfillment

Click & Collect

Customer Self Service's Click & Collect functionality allows users to order products online and collect them at a store location (or a distribution warehouse) convenient to them. Click & Collect can be a valuable sales driver, as it allows the customer to avoid shipping costs and receive their order on the same day in some cases.

Yes

03.82.00

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Checkout Message

Checkout messages are used to display messages to the user when they are finalising their order. You might use checkout messages to communicate:

  • Certain rules and regulations to be taken into account when purchasing certain products, ie hazardous substance warnings; 
  • Changes to orders over holiday periods;
  • Expected shipping delays on certain products.

Yes

**.**.**

Both

 --

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Orders

Order Confirmation Emails

Customer Self Service features a function whereby a copy of the 'Order Confirmation' email can be sent to additional recipients (for example a Customer Service team), to advise that a new order has been placed and successfully integrated.

Most site administrators will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number. 

The email confirmation copy is enabled at the Role level.

Yes

**.**.**

Both

 --

--

Yes

Contact Commerce Vision

Contact CV Support

n/a

Orders

Template-based Order Confirmation emails

For classic sites not utilising our BPD framework, CSS uses Templates to customise the order confirmation email sent to users on submission of a new order. Such templates override the default generic email, with an appearance that can be fully customised to your business needs. Email templates can be set at either the role or system level; role-based templates take precedence over system level templates.

No

**.**.**

Both

 --

--

Yes

Contact Commerce Vision

Contact CV Support

n/a

Orders

BCC Order Confirmation emails

Customer Self Service features a function whereby a copy of the 'Order Confirmation' email can be sent to additional recipients (for example a Customer Service team), to advise that a new order has been placed and successfully integrated.

Most site administrators will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the Debtor Code and ERP Sales Order Number. 

The email confirmation copy is enabled at the Role level.

Yes

**.**.**

Both

 --

--

Yes

Contact Commerce Vision

Contact CV Support

n/a

Orders

Customer Self Service features Track and Trace links for carriers that support this functionality on their own websites. This page describes the setup for those tracking links.

Yes

**.**.**

B2B

 --

--

Yes

Contact Commerce Vision

Contact CV Support

n/a

Performance

Product Category Quick View

To optimise speed in scenarios where live pricing calls are made to PRONTO, Quick View functionality can be enabled. With Quick View, product pricing and availability is not shown on initial page load. Instead, these calls are made to the server on demand when the user clicks 'Quick View'. That data is then cached for the user, thereby improving speed and performance.

Yes

**.**.**

B2B

 --

Works in conjunction with 'Live Pricing'

Yes

Contact Commerce Vision

2

n/a

Behaviour & Personalisation

Product Reviews

BPD websites offer Product Review functionality via widgets.  

Reviews are submitted by online users and feature a star rating, title, and summary text.

Yes

03.75.00

Both

 Product Reviews are displayed on the product detail page of the website after being approved by an Administrator. The reviewer's name and location (optional) are displayed under the review, as well as the submission date.

--

Yes

Contact Commerce Vision

2

n/a

BPD Structure

Guest Checkout

Guest Checkout functionality allows users to complete their purchase without logging in or creating a user account. It is most commonly offered as an option for B2C buyers. At checkout, when entering contact, delivery and payment details, guest users can also choose to create an account or remain unregistered.

No

3.81

B2C

--

 

Sites must be on 4.24+ to have the Expanded Guest Checkout view option.

Yes

Contact Commerce Vision

2

n/a

Marketing

Modal Window Login

Instead of a dedicated login page, present your site's login functionality in a modal window. This gives the user a focused context for login, without navigating away from the page they were on.

Yes

**.**.**

Both

The original Login / Logout widget can be deleted from the Theme Layout at any time, however simply disabling it will give the same effect while still leaving the widget intact for future use.

--

Yes

Contact Commerce Vision

1

n/a

Marketing

Cart Preview on Hover

The Cart Summary link can produce a pop-up window previewing the contents and cost of of the user's shopping cart. This is useful for allowing the user a quick look at their shopping basket, without navigating them away from the products they're currently browsing.

Yes

03.87.00

Both

 --

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Back In Stock Notifications

Customer Self Service features 'Notify Me' functionality, whereby users can elect to receive an email when unavailable products return to stock.

Yes

4.13.00

Both

  --

--

Yes

Contact Commerce Vision

2

n/a

Marketing

Keep Me Logged In

From version 3.78+, BPD websites can be configured with 'Keep Me Logged In' functionality. This allows users the option to remain logged in, overriding the usual session timeout period.  A user who ticks this option won't need to log back in with their credentials next time they visit the site, unless they've exceeded the maximum period determined by you.

Yes

03.78.00

B2B

-- 

--

Yes

Contact Commerce Vision

1

n/a

Social Media

Facebook Sign-In for BPD

Yes

04.03.00,  4.16

Both

 --

'Third Party Login' must be enabled.

Yes

Contact Commerce Vision

2

n/a

Administration

Data Import and Export

Using the Data Import module, site administrators can import a variety of data to selected tables of the web database. Existing data can also be exported for review. 

Product metadata, store location, and user data can all be imported with ease, once the profile has been created.

No

**.**.**

Both

  

To have a new profile created or an existing one updated, contact Commerce Vision. Refer to our guide Data Import and Export - Setting Up for more information.

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Online Gift Cards

Online Gift Cards are now supported via the implementation of the Gift Card widget

Yes

**.**.**

Both

 For sites with many B2C Customer Codes, contact Commerce Vision Support and request a bulk update.

Before you begin, ensure that your ERP has a special 'CSSGC' account set up for Gift Card transactions to be posted to. PRONTO users can find additional information here - PRONTO and Online Payments.

Yes

Contact Commerce Vision

1

n/a

Products & Categories

Product Variants

Organise certain products as variants of a single master product for online display and search purposes on your site. This way, you don't have to upload and maintain 20+ variations for dozens of products on your site, which isn't very efficient. Customers can then select from available variants (the 'child' products) in the one Product detail page.

Yes

**.**.**


Both

--

Product Variant needs to be enabled by CV Support

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Products & Categories

Product Features (CMS Metadata maintenance)

Metadata helps your customers find what they're looking for quickly and easily. Being able to narrow down hundreds of results based on specific feature criteria makes your customers happier and more likely to continue shopping with you.

Traditionally, product feature data (or metadata) has always come from the ERP, meaning someone needed to go into PRONTO (for example) to maintain this information.

But with our Best Practice Design sites, you can maintain all of your feature metadata via the CMS. No more editing first in the ERP then integrating to the web. With Product Features, you can see and update product metadata online.

Yes

4.01.00


Both

  • Allows end users to quickly find the products that match their requirements.
  • Allows end users to compare features between products.
  • Generally results in better order conversion rates.

Commerce Vision recommends that this task be done on all products at once rather than in stages to avoid products without features being excluded from searches.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

What is the Theme Layout?

As you browse your BPD website, you'll notice that it has a consistent look and feel across all the various page types. Whether it's a product page, a news article, or the home page, there are familiar elements common to all of them.

This is thanks to the site's Theme. 

In addition to overarching style elements such as font type and size, the BPD Theme also governs the content of your site's common features. 

Yes

**.**.**


Both

-- 

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

Getting Started with BPD and the CMS

Structure

Customer Self Service eCommerce Platform websites are built around an overall Theme, with Templates defining each page's structure, and Widgets defining the content. Layers are then used to dictate who sees what content throughout the site.

Yes

**.**.**


Both


None

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

What is a Template?

Each page of your BPD website is based on a template, and each template is broken up into sections called 'zones'.  This design gives the site its structure AND allows page content to be shrunk, expanded and customised depending on the look and feel desired and device used. 
 

There are 5 template types:

  1. Theme Layout - site header and footer content, as well as overall look and feel. See What is the Theme Layout? for more detail.
  2. Standard Templates/Pages - core templates/pages common to all sites, such as the Cart, Product Detail, and Order History. 
  3. Custom Pages - content pages unique to your site. This might be your FAQs, About Us, or Terms & Conditions.
  4. Emails - customisable email templates for communications such as Order Confirmation, Order Shipped, or New User Registration.
  5. Articles - customisable templates for newsletters and other suitable content such as blogs and FAQs.  

Yes

**.**.**


Both

  

It's good practice to test changes on your Stage site first, before overhauling layouts in your live environment!

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

Layout Creator

The Layout Creator in the CMS allows you to create custom layouts for various pages throughout your site. You can even create a custom Theme, if you choose.

The layout creator essentially lets you add rows to a layout, and then divide those rows up into columns. Each row can be made up of one column, or many.

The guide below will show you how to create your own page layouts quickly and easily; there's even a video demonstration at the end of the article.

Yes

**.**.**

Both



Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Products & Categories

Web Category and Product maintenance in PRONTO

No

**.**.**

Both

--

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Wisdom of the Crowd - Suggested Products

Have you ever been shopping online and seen "People who bought X also bought Y"? A great way to personalise your customer's experience on your site is to offer them relevant product suggestions. It's to this end that our new program, Wisdom of the Crowd, was created. Wisdom of the Crowd was written to help automate the display of related products.

The program, in conjunction with the Cross Sell / Up Sell widget, will suggest products to your customers based on the common behaviours of other users.

Yes

**.**.**

Both

--

--

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Google Tag Manager and BPD

Google's Tag Manager allows administrators and digital marketers to track user behaviour and improve conversion rates on their websites. To this end, Commerce Vision websites on version 3.87+ now have tracking functionality enabled out of the box, pushing rich data on nearly every site event.

This guide details the data sent for various events, which can then be used with Tag Manager's Remarketing and Enhanced eCommerce functions. 

Yes

3.87.00

Both

(Google Tag ID required)

--

Yes

n/a

1

 

n/a

Marketing

Google Shopping - Product Feeds

Create Google Shopping campaigns to put your products in front of shoppers who are looking to buy. When a potential customer searches for a product, Google can display yours above the list of search results.  

A photo, title, price, and your shop name will appear, meaning the customer is only a click away from you and the product you're selling.

Yes

**.**.**

Both

Please be advised that the creation of the XML product feed is classed as a minor project by Commerce Vision, and therefore attracts an implementation fee.

Requires a Shopping campaign in Google AdWords linked to your Merchant Center account

Yes

2

Contact Commerce Vision

You pay-per-click with an associated Google AdWords account

Marketing

Google Sign-In for BPD

Yes

3.96, 4.16

Both

--

The 'Third Party Login' feature must be enabled.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Promotions

Promotion Codes - Classic sites

Customer Self Service allows for discounts, free products, or other bonuses through the use of Promotion Codes.

No

3.49.00

Both

 --

Set two system settings, 'Enable Multiple Promotion Codes' and 'Disable Checkout on Promotion Code Error'.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Personalisation How To

Everyone loves it when something is customised just for them. Now, you can tailor the content on your website to the individuals who use it. With your users' preferences in mind, you can display promotions, targeted messaging, and product suggestions.

Offering relevant content through personalisation builds loyalty, strengthens customer relationships, and can drive sales. This guide will walk you through Personalisation in the Commerce Vision CMS.

Yes

4.01.00

Both

  • Personalisation rules will give you an overview of all the rules currently available within the Personalisation module, as well as sample applications for each type.
  • Personalisation is now extended to Guest Users from 4.09

  • Your website must have the Personalisation feature enabled by CV Support.
  • Guest user behaviour is not tracked until version 4.09+. From this version onward, a guest user cookie will be added which allows guest actions to be logged and Personalisation rules to be applied.

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Marketing

Price Book Export

Price Book Export is an export wizard that allows logged in users to export product data from the website. 

In a B2B environment, your customers may require product data from your website in a CSV or PDF format. Our Price Books include product codes, descriptions, and related data, including the customer's pricing based on all relevant ERP pricing rules. The export runs as a wizard and also allows the customer to save each profile for future use.

Yes

3.65.00

B2B

To enable data export functionality for customers, please contact Commerce Vision.

**

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Behaviour & Personalisation

Alternate Product Substitution

In conjunction with Best Practice Design, you can implement an Alternate Product Substitution offer feature, whereby out of stock items in the cart can be substituted with alternates at the customer's request.

This feature could also be used to showcase higher quality or higher margin products compared to those your customer has selected. 

Yes

03.79.00

Both

Products must have Alternates configured (either in the ERP or the CMS) in order for this functionality to work. If an out of stock product has no Alternate data, the button will not display. 


**

Yes 

Contact Commerce Vision

 

Contact Commerce Vision

n/a

Self Serve

Invoice Reprints

 

Lets your B2B customers reprint invoices online themselves for all of their orders in PRONTO 24/7 - regardless of the entry point (Online, POS, etc).


No


  • PRONTO version 670
  • proledb version is dependent on method used.

B2B

  • Reduces cost to serve by eliminating contact with Accounts Receivable staff for invoice reprints.
  • Ability for end users to get invoice reprints 24 / 7.
  • If you do not have all of the prerequisites listed in the table below, please contact Commerce Vision to discuss your needs.

  1. Your network has a printer named 'email2me' set up, OR
    TrueForms Director is installed in your ERP environment.
  2. For PRONTO,  version 670 or above is required.
  3. A version of the Commerce Vision program proledb.spl dated after 27/11/13 for TrueForms, OR
    proledb version 4.25 for email2me.
  4. Shell access to the ERP Server.
  5. A knowledge of ERP System Administration.
  6. UNIX editor skills such as vi skills.

Yes

3


3

$ -

Payment Types

Buy Now, Pay Later

Giving your customers another way to pay for purchases can make shopping easier and remove barriers to purchasing. It can also translate to increased sales for you.

Along the same lines as old fashioned Lay-by, the customer pays for their purchase in instalments over a period of time. The difference with Buy Now, Pay Later is that they get their goods now, rather than waiting until the purchase is paid off.

The Customer Self Service eCommerce Platform currently supports Zip, Openpay, Afterpay and Payright so your BPD website can offer one or more of these Buy Now, Pay Later options to your customers.


Yes


Depends on payment provider

B2C

Set-up Guides

  • Zip (version 3.99+, 4.23)
  • Afterpay (version 4.08+)
  • Openpay (version 4.04+)
  • Payright (version 4.24+)

Merchant Account with payment provider

Yes

Contact Commerce Vision


Contact Commerce Vision

Fees may apply

Payment Types

Turning Credit Card Payments On for Customers

The option for a particular Customer account to pay by credit card can be toggled on and off.  This is especially helpful where some Customers allow payment by Corporate Credit Card and others prefer orders to go on Account to be reconciled at a later date.


Yes


4.01.00

Both

 For assistance with sites not already accepting Credit Cards, please contact Commerce Vision.

Your website must be configured to process Credit Card payments before the Customer setting will have any effect.

No

Contact Commerce Vision


Contact Commerce Vision

Fees may Apply

Payment Types

Credit card authorisation and capture method

Customer Self Service (from versions 4.01+) supports the use of a credit card authorisation / capture mode whereby the credit card is not charged until the goods are shipped.


Yes


4.01.00

Both

 For assistance with sites not already accepting Credit Cards, please contact Commerce Vision.

Your website must be configured to process Credit Card payments before the Customer setting will have any effect.

No

Contact Commerce Vision


Contact Commerce Vision

Fees may Apply

Payment Types

Credit Card Surcharges

Surcharges (or discounts) can be set up for different online payment methods. You may wish to recoup the charges passed on to you by various credit card merchants, for example.

Different charges can be applied to different payment types as you see fit. A common scenario might be 1.5% surcharge for Visa & Mastercard, and 3% for AMEX.


No


none

Both

--

--

Yes

Contact Commerce Vision


1

n/a

BPD Structure

Standard Roles

yes


**.**.**

B2B

Not every organisation will require all of the above roles, and some organisations may wish to modify them to suit business needs.

For a general overview on the purpose of roles and a guide to maintaining them, see Roles and Role Assignment.

--

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

BPD Structure

Roles and User Role Assignment

Roles are used to customise the site for a group of users. Typically, a site will have several roles set up for certain functions within the site, e.g. Administrator Role, B2B Role, B2C Role, Public Role, Accounts Role, and so forth.

When a user first hits the site, they will use the default role; once they have logged in (or registered), they will then be using the corresponding role.

This page is intended for use by website Administrators on classic (non-BPD) sites. It provides an overview of the Role function, as well as a guide to maintaining them on the website.


no


**.**.**

Both

This page is intended for use by website Administrators on classic (non-BPD) sites. It provides an overview of the Role function, as well as a guide to maintaining them.

--

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

Products & Categories

Adding Products to Categories via Category Maintenance

If you maintain your product & category structure in the CMS, there are 2 ways you can add products to categories:

  1. go via the Product itself and add it into one or more categories, or 
  2. go via the Category and add multiple products to it. 

This page outlines method 2.


Yes


**.**.**

Both

--

To use this method:

  1. 'Enable Maintenance of Product Categories' in your Product Maintenance feature settings.

  2. 'Disable Product Category Integration' in your system settings.

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

Products & Categories

Assign Products in Category Maintenance

How many times have you been editing a category and wished you could add products to it while you were there?  Good news - now you can. 

We've added handy new functionality to Category Maintenance, allowing you to add, remove, and import products - even in bulk. 


Yes


**.**.**

Both

--

--

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

Products & Categories

CMS Category Maintenance

The product categories used on your website are initially integrated from your ERP, but if it suits your business processes, you can bypass PRONTO category integration and opt for complete online maintenance.


Yes


**.**.**

Both

--

In order to maintain categories online:

  • The 'Product Maintenance' feature must be enabled with the 'Categories' option on. If this wasn't done during your site's implementation phase, you can request an update at any time.  
  • Category integration from PRONTO must be disabled (by Commerce Vision) - otherwise the changes you make in the CMS will be overwritten on the next data send from the Integrator. 

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

Products & Categories

Assigning role-based Category Templates

This article is aimed at Customer Self Service web administrators who seek to implement different category templates based on a user's role. For example, having the website display one category template for B2B users, and another for B2C users.


Yes


**.**.**

Both

For information on creating and editing templates, see Template Editor How Tos.

--

Yes

Contact Commerce Vision


Contact Commerce Vision

n/a

Self Serve

Dashboard counters for outstanding tasks

The Outstanding Tasks Display widget displays a quick indicator for your B2B users so they can easily see how many orders are on hold, require approval, or are awaiting payment.


NO


**.**.**

B2B

--


Yes

4


Contact Commerce Vision

n/a

Payment Types

Account Payment for Customers - Classic sites

Customer Self Service features a 'Pay Your Account' functionality which allows customers to pay outstanding invoices by credit card.  

Customers can select from pre-defined time periods, part-pay invoices, and request invoice reprints via the Account Payment page.


NO


**.**.**

B2C

 The 'Disallow Account Payment Adjustments' flag can be set at both the Role and Customer levels.

Prior to enabling Account Payment functionality, the site must have an online payment facility in place with either DPS, eWay, or TNS (formerly Dialect).

No

1


Contact CV Support

Fees Apply

Self Serve

 Order Tracking

Online order tracking is easy. Depending on settings, Users can search for specific orders, filter by date, product, order status, and so forth.


Yes


**.**.**

B2B

With order tracking enabled, it's possible to customise the order status descriptions that users see. Refer to How to customise Order Status descriptions for further information.

**

yes

1


Contact Commerce Vision

n/a

Payment Types

Online Payment Types

Your Customer Self Service eCommerce Platform can easily be configured to accept a variety of online payment types


No


**.**.**

Both

Comparing: Credit Card / PayPal / PayPal Express / BPAY / EFT / Direct Deposit / Account Payment / Buy Now, Pay Later

--

Yes

Contact Commerce Vision


Contact Commerce Vision

Fees Apply

Fraud Protection

Order Data for eWay Fraud Protection

Additional order data (such as the user's name, address, and email) is sent to eWay to assist their Beagle tool in fraud detection and prevention.


No


3.88.12

Both

Comparing: Credit Card / PayPal / PayPal Express / BPAY / EFT / Direct Deposit / Account Payment

minimum Integrator version 4.64.02

Yes

Contact Commerce Vision


Contact Commerce Vision

Fees Apply

BPD Structure

What is a Widget?

In a nutshell, widgets are handy little reusable modules that display content and user interface (UI) elements on your BPD website (and emails!). Our widgets use Razor markup language to access the database, fetch data and display it to the end user in a pre-styled output format.

For instance, BPD widgets are responsible for rendering:

  • Company Logo display
  • Add to Cart button
  • Product image gallery
  • Embedded video
  • Delivery address input

Yes

**.**.**

Both

  
If a widget does not find data to return for a particular page, it will simply hide itself (such as the 'Product Attribute List' widget in the example above).

 

It's good practice to test changes on your Stage site first, before overhauling layouts in your live environment!

 

--

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

BPD Structure

Layers

Layers are used by all widgets and various functions to filter or restrict the content or access to a particular audience. A layer can be based on conditions such as the user's authentication status (logged in vs. public), their role, and/or their customer code, just to name a few.

Yes

**.**.**

Both

--

**

Yes

Contact Commerce Vision

Contact Commerce Vision

n/a

Self Serve

OCI and cXML Punchout functionality requirements

OCI Punch-out allows customers who use procurement systems to access your catalogue and return the cart to their procurement system.

Yes

**.**.**

B2B

Punchout capability is supported by the Customer Self Service eCommerce Platform but is not a 'out-of-the-box' functionality. Consult with Commerce Vision to implement.

**


Yes

5-10

Contact Commerce Vision

n/a

Marketing

Flyer Creator

Do your customers distribute products on your behalf? Would you like to give them a way to advertise those products on the fly? Perhaps Sales Reps would appreciate a 1-page flyer they can leave with their customers. Or they'd like to include marketing material in the cartons leaving their warehouse.

Allow us to introduce Flyer Creator! You can now give your customers the tools to produce simple product flyers directly from your website. Content is generated in seconds and output in PDF format.

Yes

3.94.00

B2B

--

The Flyer Creator feature must be enabled.

Yes

0

2

n/a

Searching

Product Search With The Lucene Search Engine

Lucene Search capabilities are implemented directly into Customer Self Service's application codebase.

This provides the following advantages:

  • Fast indexing and an up-to-date search index due to the source data being local to the search engine.
  • Search queries executed locally on the web site server, providing faster and more reliable searching
  • No third party Saas or License fees
  • Ability to apply additional business logic, such as filtering search results based on the current user's stock security (i.e. applying item restrictions).

Yes

**.**.**

Both


--

--

Yes

Contact Commerce Vision

~2

n/a

Orders

Order Approvals

The Order Approval functionality allows customers to set an approver for orders over a specific dollar amount.

Yes

**.**.**

B2B

If you'd like to use Mode 3 approvals, see our articles on Advanced Order Approval - Types and Approval Groups to determine the best set-up for your customers. Due to complexity, you may require some consultation with us to determine the best route.

Feel free to contact us for assistance!

**

No

Contact Commerce Vision

Contact Commerce Vision

n/a

Fraud Protection

Credit Card Retry Threshold

Dealing with credit card fraud is time consuming and costly for businesses. Stolen card numbers and fraudulent transactions result in payment disputes from the genuine card owner and loss of revenue to the business involved. 

We've developed new functionality allowing you to limit the number of failed payment attempts on an order.  Users making failed payments will be locked out from any further attempts for a set period of time.

Once the lockout period expires, the user can retry their card payment. 

Yes

4.13.00

B2C

If you'd like to take advantage of this credit card fraud protection feature for your own site, please contact our Support Team.

--

No

Contact Commerce Vision

Contact Commerce Vision

n/a







 







  • No labels