Overview

Customer Self Service features a 'Pay Your Account' functionality which allows customers to pay outstanding invoices by credit card.

Customers can select from pre-defined time periods, part-pay invoices, and request invoice reprints via the Account Payment page.

Pay Your Account

See below for prerequisites!

Step-by-step guide

Account Payment is enabled at the Role level, by adding the relevant page to the role's menu structure.

To Enable Account Payment:

Login as an Administrator.
Navigate to 'Accounts' --> 'Role Management' (/zRoles.aspx).
Select the required Role via radio button. The Role Details page will load.
Note the 'Menu Code' assigned to the role.
Navigate to 'Content' --> 'Menu Editor' (/zMenus.aspx).
Select the required 'Menu Code' via radio button.
Click 'Parent Items'.
Identify the Parent menu item to which the Account Payment page will be added.
Select the record via radio button.
Click 'Menu Items'.
Click 'New'.
Create a new item - Page Name = 'AccountPayment.aspx'. See Adding a new menu item for further detail.
Repeat Steps 2-12 for other roles as required.

There are further flags available at the Role and System levels, which can be customised, or left at their default values. A summary of these is provided below.

Optional Role flags:

'Disallow Account Payment Adjustments' - when ticked, locks the 'Total Payment Amount' from editing. Users can edit payment amounts against individual invoices only.
'Show Transact Details Column in Account Pay Page' - when ticked, adds a new column to display Transaction Details from the 'CustomerTrans' database table.
'Display Branch Account Invoices in Account Payment' - when ticked, will include invoices for Bill-To accounts on the Account Payment page.

NOTE:

Optional System Settings:

'Account Payment Current Display Option':
Default - The amount shown for the 'Current' period will include just this month's transactions.
Current Includes Last Month - The amount shown for the 'Current' period will include last month's transactions as well as this month's.
'Enable User & Non-Web Order Filters in AccountPay' - when ticked, enables filters on the Account Payment page which allow the user to 'Show Web Orders Only' and/or 'Show My Orders Only'.

Additional Information

The 'Disallow Account Payment Adjustments' flag can be set at both the Role and Customer levels.

Account Payment for Customers - Classic sites

Minimum Version Requirements

**.**.**

Prerequisites

Prior to enabling Account Payment functionality, the site must have an online payment facility in place with either DPS, eWay, or TNS (formerly Dialect).

Self Configurable

No

Business Function

Payment Types

BPD Only?

NO

B2B/B2C/Both

B2C

Ballpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support

Ballpark Hours From CV (in addition to any self config required)

1

Third Party Costs

Fees Apply

CMS Category