Customer Self Service's Click and Collect functionality allows users to order products online and collect them at a store location convenient to them. Click and Collect can be a great sales driver, as it may save the customer from shipping costs, as well as allowing them to receive their goods much more quickly. |
Click & Collect features the ability to check stock availability at any point during the order process, and to show different availability statuses for products based on the order fullfilment method - delivery vs. pickup. For delivery, availability is based on the customer's default warehouse, but for pickup it is based upon their currently selected store.
On arrival at the website, the user can set their pickup location ('My Store')
Update wording on the following widgets, located in templates as follows:
Store Availability Locator widget ('My Store')
Availability Icons - Maintain Text & Tooltips
Customise Email content
Quick Reference Guide
The below table outlines calculation logic and resulting icons + messaging displayed to the user in different scenarios. These examples are based on a site using Transfer Zones as the delivery display method - the last 4 rows in the table will not apply to sites using the Standard method.
Product Status | Calculation | Icon | Wording | Tooltip |
---|---|---|---|---|
Pickup - Available | 3 in stock at selected pickup location (2 + 1 buffer) | Available for Pickup | Available for pickup at your nominated store | |
Pickup - Low Stock | 2 in stock at selected pickup location (1 + 1 buffer) | Low stock - call to confirm | This item is available in store but we recommend you call to confirm stock on hand quantities | |
Pickup - No Stock | < 2 in stock at selected pickup location | Unavailable for pickup | Unfortunately this item is not available for pickup at this store. Please try another store or have the item delivered | |
Pickup - Indent 'Call to Order' | Stock type 'I' | Special Order | This item is a special order. Please call 132 100 and we will order it in for you | |
Delivery - Available | 1 + 1(buffer) = 2 in stock at delivery warehouse | Available for Delivery | Available for dispatch next business day | |
Delivery - 2-5 Days | Core item + stock in Whse Transfer Zone | Dispatched in 3-4 Days | Items are generally dispatched within 3 to 4 business days | |
Delivery - 3-6 Days | Non-core item + stock in Whse Transfer Zone | Dispatched in 5 to 7 days | Items are generally dispatched within 5 to 7 business days | |
Delivery - 5-7 Days | Core item + NO stock in Whse Transfer Zone | Dispatched within 10 days | Items are generally dispatched within 10 business days | |
Delivery - Indent | Non-core item + NO stock in Whse Transfer Zone | Special Order | This item is a special order. Please call 132 100 and we will order it in for you |
Keep in mind that actual icons will vary by site design, and Wording / Tooltip values are completely configurable in the CMS. |
Add the steps involved:
You may also want to use visual panels to communicate related information, tips or things users need to be aware of. |
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