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Free Freight promotions can be configured to treat your customers to $0 shipping on eligible orders. All they need to do is meet a minimum spend requirement and apply the promo code to their cart! 

In the example below, we'll create a Free Freight promo for orders over $50, using the code 'FREEFREIGHT50'. 



This article assumes you've already got the Promotion Codes feature enabled for your website. If you haven't, please contact us to switch it on for you.


Step-by-step guide

To configure a Free Freight promotion:

  1. In the CMS, navigate to Campaigns & PromotionsPromotion Codes

  2. Click 'Add Promotion Code'.

  3. Select Promotion Type = Freight.

  4. Select the scenario When I spend X dollars I get free freight

  5. Enter your Promotion Code (no spaces). This is what your customer enters at checkout to redeem the promo.

  6. Give the promotion a Description. This will be displayed in the user's order summary during checkout.

  7. Specify Start and End dates. Click the calendar icon to launch the date picker. 

  8. Enter the Discount Threshold. This is the dollar amount the customer must spend to qualify for free freight.

  9. Nominate the Carrier Code this promotion applies to. You can grant free freight via ALL carriers, or nominate a specific one. 
  10. Save & Exit.

Your free freight promotion is now ready to go!  Customers who meet the minimum spend requirement can apply the promo code to their cart to receive $0 shipping. 


Advanced options

Each promotion has several advanced options you may wish to configure. These can be accessed immediately after you create the promo, by navigating to OptionsEdit Advanced Options

Or if you're editing an existing promo, they'll be located in a collapsed section below the main promo details:


Misc Options

  • Status - Active / Disabled / Deleted
  • Applied To - B2C / B2B / Both
  • Criteria Fail Remove promo Code - automatically remove the promotion code from the cart when the contents get updated and requirements are no longer met. 
  • Not Applicable With Other Offers - prevents the code from being used on orders where other promotion codes are already applied.
  • Free Product To Be Added in Pronto - (for free product promos only) the free product must be manually added to the sales order once it has integrated to PRONTO. Only note lines containing the Promotion Code and Description will be added to the order if this option is enabled.


Usage Limits

You can set the max number of times the promo code can be used, either by an individual User, users on a particular Customer Code, or Globally (site-wide). Leaving these limits at 0 = unlimited use by all. 

From version 4.10+, you can also specify a user (or comma-separated list of users) who are permitted to use the promotion code. Any user not in this list will be unable to apply the promo to their order.



There are default messages set at the promotion code feature level, but these can be overridden for each individual promotion. Leaving these blank will use the defaults.

  • Promo Code No Longer Applies Message - The notification displayed when the promo code was previously applied, but the user has updated their cart contents such that they are no longer eligible for the promotion.
  • Promotion Code Error Message - The notification displayed when the promo code can't be applied. Perhaps the cart value is not high enough, or the user hasn't purchased the minimum quantity.
  • Promotion Code Applied Message - The notification displayed when the promo code is successfully applied to the user's cart.



We recommend that Promotion Codes be configured on your Stage site and thoroughly tested to ensure behaviour is as expected.


Additional Information

 There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

Minimum Version Requirements



This article assumes you've already got the Promotion Codes feature enabled for your website. If you haven't, please contact us to switch it on for you.

Self Configurable


Business Function


BPD Only?




Ballpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support

Ballpark Hours From CV (in addition to any self config required)

Contact CV Support

Third Party Costs


CMS Category

Campaigns & Promotions → Promotion Codes