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Product Discount promotions can be created to give your customers a percentage discount on an individual product or group of products. Rather than applying a discount to the entire order, only specific products attract the discount, once the user meets the purchase criteria that you set. 

In the example below, we'll create a Product Discount promotion for 20% off sleeping bags when you buy 4 or more.


Step-by-step guide

  1. In the CMS, navigate to Campaigns & PromotionsPromotion Codes.

  2. Click 'Add Promotion Code'.

  3. Select Promotion Type = Product.

  4. Next, decide whether your customer needs to buy a certain quantity, or spend a certain dollar amount to qualify for the discount. 
    Select your scenario accordingly (we'll base ours on quantity).

  5. Enter the Promotion Code (no spaces). This is what your customer enters at checkout to redeem the promo.

  6. Give the promotion a description. This will be displayed in the user's order summary during checkout.

  7. Specify Start and End dates. Click the calendar icon to launch the date picker. 

  8. Enter the Discount Threshold. This is the quantity the customer must buy (or dollar amount they must spend) to qualify for the discount.

  9. Enter the Discount %. This is the discount the customer will receive on the specified products.
    Note that for B2B scenarios, any customer-based discounts will still be honoured; this discount will be on top of that.

  10. Click 'Add' and specify the products for this promo. You can specify by:
    • Product - add individual stock code(s)

    • Stock Group - all products belonging to a particular ERP stock group

    • Category - all products in a particular category

  11. Click 'Add' again to specify more products if required.}

  12. Save & Exit.


Your product discount promo is now ready to go!


Advanced options

Each promotion has several advanced options you may wish to configure. These can be accessed immediately after you create the promo, by navigating to OptionsEdit Advanced Options

Or if you're editing an existing promo, they'll be located in a collapsed section below the main promo details:


Misc Options

  • Status - Active / Disabled / Deleted
  • Applied To - B2C / B2B / Both
  • Criteria Fail Remove promo Code - automatically remove the promotion code from the cart when the contents get updated and requirements are no longer met. 
  • Not Applicable With Other Offers - prevents the code from being used on orders where other promotion codes are already applied.
  • Free Product To Be Added in Pronto - (for free product promos only) the free product must be manually added to the sales order once it has integrated to PRONTO. Only note lines containing the Promotion Code and Description will be added to the order if this option is enabled.


Usage Limits

You can set the max number of times the promo code can be used, either by an individual User, users on a particular Customer Code, or Globally (site-wide). Leaving these limits at 0 = unlimited use by all. 

From version 4.10+, you can also specify a user (or comma-separated list of users) who are permitted to use the promotion code. Any user not in this list will be unable to apply the promo to their order.



There are default messages set at the promotion code feature level, but these can be overridden for each individual promotion. Leaving these blank will use the defaults.

  • Promo Code No Longer Applies Message - The notification displayed when the promo code was previously applied, but the user has updated their cart contents such that they are no longer eligible for the promotion.
  • Promotion Code Error Message - The notification displayed when the promo code can't be applied. Perhaps the cart value is not high enough, or the user hasn't purchased the minimum quantity.
  • Promotion Code Applied Message - The notification displayed when the promo code is successfully applied to the user's cart.


We recommend that Promotion Codes be configured on your Stage site and thoroughly tested to ensure behaviour is as expected.


Additional Information

There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

Minimum Version Requirements



This article assumes you've already got the Promotion Codes feature enabled for your website. If you haven't, please contact us to switch it on for you.

Self Configurable


Business Function


BPD Only?




Ballpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support

Ballpark Hours From CV (in addition to any self config required)

Contact CV Support

Third Party Costs


CMS Category

Campaigns & Promotions → Promotion Codes