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We have expanded the capabilities of CMS administrators by enabling them to configure Credit Card Verification Feature Settings. With Credit Card Verification, when new customers or users make purchases over the user-defined monetary threshold, then the system will hold the order until the user verifies credit card ownership. |
Prerequisites
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| This verification process is compatible only with the eWay Payment Provider. |
Step-by-step guide
1. Log into your CMS and navigate to Settings → Feature Management → Payment & Checkout.
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6. For instance, you may want to restrict Business2Business customers two (2) verification attempts and allow everyone else the default value of three (3) attempts.
7. If you want to add different override values for other roles, click the
button and assign a role and an override value.
8. Click Confirm to save your changes.
9. Click Save and Exit to effect your changes.
10. Navigate to Content → Pages & Templates → Checkout
11. Locate the Order Confirmation Page and click Edit
12. Look for the Order Confirmation Message widget and click Edit.
13. You should see an new tab: Credit Card Validation. If you don't, head back to Settings → Feature Management → Payment & Checkout and ensure Credit Card Verification is enabled.
14. Use this widget to configure the heading and message your customer will see when they are required to validate their credit card.
15. Save your changes.
16. You should now see a new option in your CMS: Orders → Credit Card Verification
17. Any orders waiting for verification will appear in here.
18. Click on More Info to see the details on the order, including the order split amounts.
19. If the user fails the first attempt, then eWay
20. If the customer enquires after their order, you can resend the email to them by clicking Resend Email if they did not receive it.
21. If the customer was unable to validate the credit card via the link, but was able to confirm card ownership, an authorised user can release the order by clicking Release against the pending order.
22. The system will ask for a release reason. Click Confirm.
23. And the order is released. The customer will receive confirmation email notifications.
What your customers/users will see
1. A first-time customer registers on your site and makes a purchase.
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6. Once the order is released, the system will send them a verification email, which shows the total amount and confirms the split values.
User fails credit card verification
1. The system will display a failed message each time the user enters an amount that does not match the splits charged to the credit card for the nominated order.
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5. For security purposes, a CMS administrator cannot release an order that failed verification.
Points to note
- Once the user/customer has verified the credit card, the system will not require verification of the credit card on subsequent orders.
- Guest Checkout users will always trigger a verification request whenever their order is over the Threshold Order Amount.
- If the user has multiple orders on hold against the same credit card, then the system will release all orders when they verify the credit card ownership.
Note The Credit Card is charged at the time of purchase. Therefore, if verification fails, then the customer or user must engage with the credit card merchant to organise a refund to the nominated credit card if they abandon an order.
Additional Information
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| This verification process is compatible only with the eWay Payment Provider. |
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| Minimum Version Requirements |
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| Prerequisites |
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| Self Configurable |
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| Business Function |
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| BPD Only? |
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| B2B/B2C/Both |
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| Ballpark Hours From CV (if opting for CV to complete self config component) |
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| Ballpark Hours From CV (in addition to any self config required) |
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| Third Party Costs |
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| CMS Category |
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