Overview
This article will guide you through the approval and response process for product reviews on your site. For guidance on implementing ratings and review functionality for your customers, see our Product Reviews article.
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- In the CMS, navigate to Products & Categories → Product Review Approval.
- Any pending reviews will be displayed. You can also filter records by status:
- Approved
- NOT Approved
- Rejected
- Use the radio button to select the review you'd like to action.
- If you need to change something, click Modify. After you've edited, click OK to save.
- Approve or Reject the review by clicking the relevant button against the record.
- Approved product reviews will now appear on the website.
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Admin responses
Having a Customer Service rep or other administrator reply to a product review adds a personal touch and creates a dialogue between you and your customers.
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- In the CMS, navigate to Content → Pages & Templates.
- Find and Edit the Product Detail page template.
- Find and Edit the Product Reviews widget.
- Tick the option to 'Show Admin Replies'.
- Enter the signature text you'd like to display in the 'Admin Reply Signature' field. This will be displayed below the admin response text.
- Save your changes.
Tip If you'd like an email alert sent to your site Admin to advise of new product reviews, simply contact our Support Team.
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Additional Information
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Minimum Version Requirements | ||
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Prerequisites | ||
Self Configurable | ||
Business Function | ||
BPD Only? | ||
B2B/B2C/Both | ||
Ballpark Hours From CV (if opting for CV to complete self config component) | ||
Ballpark Hours From CV (in addition to any self config required) | ||
Third Party Costs | ||
CMS Category |
Related
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