Overview

Who doesn't love free stuff?! Give your customers a token of your appreciation with a Product-based promotion.

The Customer Self Service eCommerce Platform provides a large out-of-the-box range of Product promo codes that cover most requested buying scenarios and discount types. Purchasing is based on either 'overall spend', 'dollar spend on eligible products' or 'quantity buy on eligible products'. Scenarios include:

1. Spend $X, get the freebie.
2. Spend $X on specific products, get the freebie.
3. Buy X number of specific products, get the freebie.

NOTE - The scenarios your site has access to depend on its version as promo code scenarios are released by version.

Configuring a product-based promotion in the CMS is quick and easy. To create a promo code, just select the scenario you require and follow the set up instructions. We'll go through an example below, using one of the scenarios. 

Step-by-step guide

To add a product promo code:

1. In the CMS, navigate to Campaigns & Promotions → Promotion Codes.
   
   

2. Click Add Promotion Code.
   
   

3. Select Product from the Promotion Type list.
   
   

4. Choose the scenario you want to use. Each promo code type has a description of its scenario.  
   
   For our example, we'll base ours on a quantity requirement. 
   
   
   

5. Enter your Promotion Code (no spaces). This is what your customer enters at checkout to redeem the promo.
   
   
   

6. Give the promotion a Description. This will be displayed in the user's order summary during checkout.

   
   
   

7. Specify Start and End Dates. Click the calendar icon to launch the date picker. NOTE - If start and end dates are not set, the promotion code cannot be used. An error message will display when the customer tries to apply the code during checkout.

   NOTE - The error message may be different if it has been customised for your site.

   
   NOTE - The rest of the fields you need to fill will vary depending on the scenario you selected. Not all fields below will be relevant.
   
   

8. Enter the Discount Threshold. This is the dollar amount the customer must spend or the quantity they must purchase to qualify for the promotion.
   
   
   

9. If your promotion is based on a set of Eligible Products, specify them here (otherwise, skip to step 12).  If your list of eligible products is long, you may wish to import them from a .csv file. 
   
   Click Add and specify products by product code, ERP stock group, or category. You can even use a combination of all three if you like!

   In our example, we'll specify 3 different products as shown:

   
   
   

10. Specify the Free Product. Enter a description or code and suggestions will populate as you type.

    
    
    

11. Nominate the quantity of free product the customer will receive. 

    
    
    

12. Apply In Multiples? Toggle ON to allow multiple redemptions in the one order. For example, "1 free widget with every 10 shirts purchased" would entitle a user buying 30 shirts to 3 free widgets. 

    
    
    

13. Click Save & Exit.

Your product promotion code is ready to go! 

The free product will be added to your customer's order on integration to your ERP.  (TIP - Check out Additional Options to apply further configurations on your promo code.) 

Additional Information

Related help