Overview

Generally, zero-priced items are not allowed to be ordered, but many organisations wish to treat zero-priced items differently from the standard.

Capabilities of the software 

Customer Self Service allows for zero-priced items to be sold under certain circumstances. The following features are available with respect to zero-priced items and zero-totalled orders: 

• A system flag to control whether items that are priced as zero can be ordered or not.
• A system flag to control what to replace a zero price with when displaying the price (options are $0 or $POA, noting that the term 'POA' can be customised).
• A system flag to stop an order from being submitted if the total is zero.
• A table of product groups that will override the system flag so that only products from certain groups can be priced as zero. This would allow customer-owned stock from certain groups to be sold as zero but stop general catalogue items from being sold as zero.

Step-by-step guide

To Configure Options for Zero-Priced Items:

1. As Administrator, go to Settings → Settings (/zSettings.aspx).
2. Click the Integration tab.
3. Click the Items tab.
4. To set whether zero-priced items can be ordered, update the Disable Ordering of $0.00 items flag.
5. To set what to replace a zero price with when displaying the price (options are $0 or $POA), update Replace $0.00 Price with.
6. To save, click the Update button.
7. Click the Orders tab.
8. To set whether to stop an order from being submitted if the total is zero, update Allow Zero Dollar Orders.
9. To save, click the Update button.
10. Click the Restrictions and Charges tab.
11. To set the table of product groups that will override the system flag so that only products from certain groups can be priced as zero, update Zero Priced Product Groups.
    1. 1. Click New.
       2. In Product Group, enter the required Group Code.
       3. In Description, enter a brief description.
       4. To save, click OK.
       5. Repeat Steps 1-4 as required.

Related help

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.