Set maximum credit card retry threshold before lockout period applies. 



Credit Card Retry Threshold


Overview


Dealing with credit card fraud is time consuming and costly for businesses. Stolen card numbers and fraudulent transactions result in payment disputes from the genuine card owner and loss of revenue to the business involved. 

Limit the number of failed payment attempts on an order.  Users making failed payments will be locked out from any further attempts for a set time.

Once the lockout period expires, the user can retry their card payment. 


Customer Experience

In the scenario below, we've set the retry threshold to 2 attempts, and the lockout period has been set to 5 minutes. 

These values are customisable according to your business needs.

1. On checkout, the first failed payment will display the standard error notification.


2. The second unsuccessful payment attempt will display a different notification. The error includes the number of failed payment attempts, and advises of the lockout period. 



3. If the user empties their cart and tries to checkout with a new order during the lockout period, they will still be prevented from making a card payment attempt. 

Error message seen when payment is attempted on a new order during the lockout period



Once the lockout period has expired, the user is again permitted to checkout with a credit card.

Additional Information

To use this credit card fraud protection feature, contact Commerce Vision.



Minimum Version Requirements


4.13


Prerequisites


--


Self Configurable


No


Business Function


Fraud & Security


BPD Only?


Yes


B2B/B2C/Both


B2C


Third Party Costs


n/a



Related help

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Macro Instructions for carrying Article Information through to Feature List

Minimum

Version

Requirements

BPD

ONLY


Business Function

CMS Category

B2B
B2C

BOTH

Feature

Feature Description

(Written for our customers and can be pasted into comms sent to them)

Additional info

Pre-Reqs/
Gotchas

Self Configurable

Ballpark Hours
From CV

(if opting for CV to complete self config component)

Ballpark Hours
From CV

(in addition to any self config required)

Third Party Costs

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