Lucene Search capabilities are implemented directly into Customer Self Service's application codebase.

This provides advantages for user experience and indexing capabilities:

• Fast indexing and an up-to-date search index as sourced data is local to the search engine
• Faster and more reliable searching as search queries are done locally on the web site server
• No third party Saas or License fees
• Flexibility to apply extra business logic, e.g., search results filter based on user's stock security (i.e. applying item restrictions)

More detailed information:

• Lucene Introduction
• Configure Lucene - Fast Start
• Lucene Relevance Scoring And Boosting
• Lucene Advanced Search Queries
• Lucene Index Settings For Product Search
• Lucene Word Stemming
• Lucene Boost Word Maintenance
• Lucene Query Translation Maintenance
• Lucene Index Translation Maintenance
• Lucene Trim Word Maintenance
• Set Up Lucene Index Fields
• Did You Mean - Lucene Search Suggestions
• Lucene Search Tools
• Resources And Template Tokens For Lucene Search

Additional Information