Checkout messages are displayed to the user when they are finalising their order. For instance, they can be used to communicate:
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NOTE - There is an option to add a confirmation box in the checkout message. If this is enabled, the user must acknowledge they have read the message to continue with Checkout. The confirmation text can be edited in the Checkout Messages Widget.
Checkout messages can be shown to all users at the checkout stage but a message can be configured so that it is shown only when certain criteria are met. For example, you can set messages for:
NOTE - If two or more set messages are applicable to an order, both messages will appear in the checkout message box.
- In the CMS, navigate to Settings → Checkout Messages.
- Click New.
- In Message, enter the message to be displayed to the user.
- Use Sort Code/Mask to define a product category:
- enter the sort code for one category of products,
- enter '%' for ALL products in all categories,
- wildcards for multiple categories, i.e., 'SX123%' or
- leave blank if using an 'Override Query'.
- For Is Plain Text?:
- Tick for the message to be displayed in plain text with no applied formatting.
- Untick for the message to be displayed by HTML formatting and site styles, etc.
- For Requires User Confirmation:
- Tick to display a checkbox that the user must tick before being allowed to continue
- Untick for the message to display without confirmation from the user
Enter an 'Override Query' if required. Note - This field works together with Sort Code/Mask. See Defining the criteria for checkout messages below.
An override query is used to define alternative criteria to be met before the message is displayed to the user.
The following tables can be used:
ProntoSalesOrder
ProntoSalesOrderLine
Customer
ProductAn example would be:
product.conditioncode = 'T'
See more examples below.
- For Applies to Mode, set whether the message applies to B2B, B2C or both user roles.
- (For classic sites only. Leave blank for BPD sites.) For the Top Template (displayed below the message), select the required template, if applicable.
- (For Pronto only.) For Field Group Name, select the fieldgroup that is defined on the prontosalesorder table to be displayed along with the message.
- (For classic sites only. Leave blank for BPD sites.) For the Bottom Template (displayed below the message), select the required template, if applicable.
To save these changes, click OK.
When setting up a checkout message, the 'Sort Code/Mask' and 'Override Query' fields are used to define the criteria for whether or not a checkout message is displayed to the user. The following values will provide an example of how to display a checkout message for various scenarios. |
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Code = 'ABC123' |
'Override Query': Enter the following query and substitute AB-12345 for the product code.
productcode = 'AB-12345' |
'Override Query': Enter the following query and substitute 'CV120','CV200','CV250' with your own product codes (comma-separated)
productcode in ('CV120','CV200','CV250') |
'Override Query': Enter the following query.
(soOrderTotalAmount-SoOrderTotalTax) > 200 |
Displaying the Checkout Message is enabled by adding the Checkout Messages widget in the relevant template, e.g., Cart. Further display options are also available in the widget. See the help page for the Checkout Messages widget.
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Minimum Version Requirements |
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Prerequisites |
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Self Configurable |
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Business Function |
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BPD Only? |
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B2B/B2C/Both |
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Ballpark Hours From CV (if opting for CV to complete self config component) |
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Ballpark Hours From CV (in addition to any self config required) |
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Third Party Costs |
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CMS Category |
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