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This feature
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Overview
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For businesses that handle warranty claims, the process has traditionally been manual and full of paperwork. But not anymore. BPD websites now offer the ability to enter warranty claims, integrating them to your ERP as returns or credit requests. |
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You can specify the reasons a user might submit a claim, and determine whether they can have replacement parts sent to 3rd party addresses. You can also require supporting invoice numbers for any warranty reason, with or without validation.
1. Enable and configure Warranty Claim
This guide helps you implement the Warranty Claim functionality for your site.
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1. Enable and configure Warranty Claim
NOTE - This feature must first be enabled by Commerce Vision.
- In the CMS, navigate to Settings→ Feature Management → Payment & Checkout.
- Toggle on the Warranty Claim feature.
Click Configure.
Configure settings as required.
Setting Description Prevent Editing of Delivery Address? This prevents the user submitting the claim from changing the default delivery address (loaded from the account info in your ERP). Default: ON Claim Entry Field Group This is the field group listing questions displayed on the claim form, for example 'Model Number' or 'Size'. As field groups are generally maintained by Commerce Vision, please contact us if the default field group does not meet your needs. Default: WarrantyClaimEntryHeaderCustomFieldGroup Claim Reason Lookup A semicolon-separated list of reason codes and their descriptions (for example: "PRQ=Parts Request;DOA=Dead on Arrival"). The descriptions will appear to the user in a dropdown selector. Reason Codes Requiring Invoice # If the user selects a reason listed here, a mandatory 'Invoice Number' field will appear on their claim form. Reason Codes Requiring Invoice Validation If the user selects a reason listed here, the invoice number they enter will be validated against the ERP during claim submission. Reason Codes Requiring Price Display If the user selects a reason listed here, pricing for products on the claim will be displayed. Products Not Requiring Invoice Validation If the user submits a claim for a product on this list, the invoice will not need to be validated. For example, a claim for supply parts, which aren't associated with a previous purchase/invoice.
Add any overrides required.
Expand
title Click here for help on adding Overrides... Overrides
Global settings apply to everyone, but you can override them at the Role level if required.
For instance, you might have one set of reason codes that reps can use, and another for retailers. In this situation you could create overrides for these roles.
- Each setting has an 'Overrides' option. The number of current overrides for that setting is also displayed (in the image below, there are zero).
Click Overrides for the setting you wish to change.- A popup will open. Click Add Override Setting and enter the name of the role you're overriding for. This field is a lookup, so you can select the role from the list that appears as you type.
- Enter the value for this role in the Override Value field.
You can refer to the Global setting value, which is also shown (and can be edited) on the popup.- Repeat these steps for any other roles that need to override the global setting, then click Confirm.
- Don't forget to Save / Save and Exit when you've finished!
When you're ready, toggle 'Enable Warranty Claims' on.
Click Save or Save and Exit.
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