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When preparing your site for Go Live, your IT department will need to add Commerce Vision's IP address to your SPF record. Your CV Implementation Consultant will provide you with this address information.
Why do you need one?
The Sender Policy Framework is a tool in the fight against spam. Mail-receiving servers will check messages to ensure that the sender's name matches their IP address. If it doesn't, the message is marked as junk or caught in a spam filter.
The exceptions are messages sent from IP addresses or host names that are listed in the SPF record.
An example
Your customer goes online and places an order with you. Our system web application sends them an Order Confirmation email, with a sender address of "orders@yourwebsite.com" (or similar).
The customer's incoming mail server sees that the message is coming from Commerce Vision's IP address, but looks like it's from you. So their server checks your domain's SPF record and determines that Commerce Vision has indeed been authorised to send this message on your behalf.
The message is successfully delivered to your customer.
Want to learn more?
Check out the official Sender Policy Framework project's site - http://www.openspf.org/Introduction.
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CommerceVision no longer sends emails on behalf of other domains, instead, we require you to setup your own SMTP server to send emails from. This effectively means there's no longer a use for setting up your domains with the correct SPF records. If you need any guidance switching over from your current SPF to your own SMTP server, please reach out to your contact at Commerce Vision. |
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