| Info |
|---|
This method requires implementation by Commerce Vision. |
Overview
| Multiexcerpt | ||
|---|---|---|
| ||
The Customer Self Service eCommerce Platform (versions 4.01+) supports the use of a credit card authorisation / capture mode whereby the credit card is not charged until goods are shipped. |
Advantages
...
& Disadvantages
Advantages
- Amount charged to the card is exactly the same as the invoice value, as the card is charged only at the invoice print stage. This is handy for situations where back orders, product substitutions, or freight charging might happen.
- Fewer charge backs if goods can't be shipped.
- Customers prefer not to be charged until their goods ship.
Disadvantages
...
- A chance that authorisation to charge has expired by the time the goods are shipped. The expiration time frame is generally 7 days for VISA and MasterCard, 14 days for American Express.
- Merchant receives money later than if card is charged on checkout.
What is the process?
...
Transaction Process
- Upon online order placement, a call is made to the payment gateway provider (e.g. Payment Express). The mode sent to the payment gateway indicates that all that is required is an authorisation over the amount requiredincludes this authorisation mode. For the card holder, this will reduce their available credit is reduced by the authorisation amount , but it won't charge the card is not charged. For the merchant, the funds are not yet transferred.
- The order can then be integrated to the ERP system.
- On integration, the authorisation number is recorded against the sales order.
- When the goods are shipped, the invoice print program has a trigger to call the Customer Self Service charging program. This program will then call the the Integrator, which in turn will make makes a call to the payment provider. The authorisation number and the amount are passed to the payment gateway. This will charge the card which was previously providedThe card will be charged. If the card cannot be chargedcharge is unsuccessful, a message will be returned recommending the goods not be shipped is returned.
- A If successful, a customer payment record will be is created in the website.
- The payment record will be integrated to PRONTO, matching the invoice number on the sales order.
How can it be implemented on my site?
...
Related help
| Content by Label | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...