A web administrator may need to reset a users password when the user is unable to use the reset password feature.
Step-by-step guide
To set-up or update a Users Password
- Login as an Administrator
- From the 'User Maintenance Page', use the search bar above the grid containing the users to find the user to maintain' or 'Advanced User Maintenance' page.
- Select the user's record from the grid.
- Click on Modify which is located below the grid containing the users.
- In the Password field, enter the new password.
- In the Confirm Password field, enter the new password again.
- Click on OK to save the changes or Cancel to leave the user's details as is
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