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The Customer Self Service eCommerce Platform also allows for more complex scenarios where orders are shipped dispatched from non-store locations such as store warehouses and/or distribution warehouses, e.g., as a preference, for stock availability reasons, etc. The system can be set up so delivery product availability calculations and shipping dispatch rules include such locations or even default to them for certain store locationsselect stores. Use of Store Warehouses Let's say Suppose a business has stores and store warehouses and wants shipping to default from the store warehouse when a Website User nominates selects a preferred certain Store and chooses 'delivery'. Store warehouses as alternative locations have been implemented on the site and enabled. Dispatch from store warehouses has been implemented and enabled for their site. In Store LocationLocator, the store warehouse code is has been set against for the Store. This means display of As a result, product availability for delivery to the User will be based on stock levels at the store warehouse rather than the store. Order details will include this warehouse's code as the dispatch location. Use of Distribution Warehouses Let's say Suppose a business has stores, store warehouses and also regional distribution warehouses and wants shipping to default from the distribution warehouse when a Website User nominates selects a certain Store and chooses 'delivery'. Distribution warehouses as alternative dispatch locations have been implemented on the site and enabled for their site. In Store Locator, the distribution warehouse code is has been set against for the Store. This means that display of As a result, product availability for delivery to the User will be based on stock levels at the distribution warehouse rather than the store or store warehouse. Order details will include this warehouse's code as the dispatch location. Notes - availability rules are set so ensure that (i) if the business uses store warehouses as well and a User does not set select a preferred store, delivery availability will be based on the default store warehouse set against the Customer code; (ii) if a User selects a store and no distribution warehouse has been set for the store, the default 'ship from' dispatch location based on the Customer code will be used. These advanced Store and Warehouse dispatch options requires require implementation by Commerce Vision. The inclusion of distribution warehouses is available for sites on versions 4.24+. |
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- In the CMS, navigate to Settings → Store Locator Maintenance.
- Select the Store Locator tab. Records of each existing location are displayed.
- Click New.
- Tick Active if this location is to be visible on your site.
- Enter the Store Name, Address, and contact fields. NOTE - the Store Name entered will be displayed to Users on your website.
- In Latitude and Longitude, enter accurate values for this site. TIP - this site may be helpful - http://www.latlong.net/)
- If applicable, in Warehouse Code, enter the code of the store warehouse for this location (as reflected in the ERP).
- In Shipping Lead Time, enter the number of days required to process and ship an order from this location from when it is submitted.
(Optional) Tick Is Pick-up Enabled to enable this location for Click & Collect pickup. If this is ticked, the location will be available as a pickup location for customers. This information will also integrate to the PRONTO 'StoreLocation' table for the Warehouse Code/Store Location.
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- (Optional) The Store Name For Pickup Click And Collect provides an alternate pickup location, e.g., a warehouse, to this one (e.g., if it is suitable for pickup). This the store location. The alternate location can be configured to default instead of when the User selects the store location. This option requires implementation by Commerce Vision.)
- (Optional) The Click And Collect Product Availability Buffer is a product buffer value specific to this warehouse and overrides the value in System Settings. The buffer adds a safety net to the availability logic, e.g., to account for stocktake errors. The value is subtracted from the available quantity.
- (Optional) In Opening Hours HTML, insert add this store's opening hours within HTML tags for display on your website.
- To save the store location, click OK.
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