Store Locator Maintenance allows Admin roles to add and manage store locations as well as other sites such as warehouses that are relevant to configuring Click and Collect delivery and pickup modes and calculating product availability calculations. You can easily self-configure locations out of the box for your website if your business always ships from uses only store locations to dispatch deliveries and for pickup. However, Click and Collect dispatch sites involving warehouses and providing alternative pickup locations to a User's selected store require consultation with Commerce Vision.
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The Customer Self Service eCommerce Platform also allows for more complex scenarios allows implementation of Click and Collect solutions where orders are dispatched from non-store locations such as store warehouses and/or distribution warehouses, e.g., as a business preference, for stock availability reasons, etc. The system can be set up so product availability calculations and dispatch rules include such locations or even default to them for select certain stores. Use of Store Warehouses Suppose a business has stores and store warehouses and wants shipping to default from the store warehouse when a Website User selects a certain Store. Dispatch from store warehouses has been implemented and enabled for their site. In Store Locator, the store warehouse has been set for the Store. As a result, product availability for delivery will be based on stock levels at the store warehouse rather than the store. Order details will include this warehouse's code as the dispatch location. Use of Distribution Warehouses Suppose a business has stores, store warehouses and also regional distribution warehouses and wants shipping to default from the distribution warehouse when a Website User selects a certain Store. Distribution warehouses as alternative dispatch locations have been implemented and enabled for their site. In Store Locator, the distribution warehouse code has been set for the Store. As a result, product availability for delivery will be based on stock levels at the distribution warehouse rather than the store or store warehouse. Order details will include this warehouse's code as the dispatch location. Notes - availability rules ensure that (i) if the business uses store warehouses as well and a User does not select a preferred store, delivery availability will be based on the default store warehouse set against the Customer code; (ii) if a User selects a store and no distribution warehouse has been set for the store, the default dispatch location based on the Customer code will be used. These advanced Store and Warehouse dispatch options Dispatch options involving warehouses require implementation by Commerce Vision. The inclusion of distribution warehouses is available for sites on versions 4.24+. |
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