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  1. In CMS, navigate to ContentEmails.

  2. Search for the template: Disputed Invoice.

  3. Find the Disputed Invoice Email Widget and edit it as required. 

    Info
    titlePlaceholders in Email Subjects

    Placeholders added in the email Subject line will populate with the following: {0} - Customer Code; {1} - Invoice Number. 

    Example:



    New Dispute Email Subject: Content for the New Dispute email's Subject. 
    Updated Dispute Email Subject: Content for the Updated Dispute email's Subject
    Resolved Dispute Email Subject: Content for the Resolved Dispute email's Subject
    New Dispute Email Text: First line(s) of the New Dispute email
    Updated Dispute Email Text: First line(s) of the Updated Dispute email 
    Resolved Dispute Email Text: First line(s) of the Resolved Dispute email

  

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User

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experience

A User can access the Dispute Invoice feature via Dashboard → Account Enquiry.

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