Overview
Who would use this functionality and when?
Contents
Prerequisites
To use BPD's Warranty Claim functionality, your website must be running version 3.94+. Commerce Vision also need to enable the feature for you in the CMS. If you require assistance with either of these points, please contact Support. 
Configuring the feature
- In the CMS, navigate to Settings→ Feature Settings.
- Edit the Warranty Claim feature.
- Configure the settings to suit your site. Each setting is detailed in the table below.
When you're ready, toggle 'Enable Warranty Claims' on.
Setting Description Prevent Editing of Delivery Address? Claim Entry Field Group This field group defines the questions displayed on the claim form. Claim Reason Lookup A semicolon-separated list of reason codes and their descriptions (e.g. PRQ=Parts Request;DOA=Dead on Arrival). The descriptions will appear to the user in a dropdown selector. Reasons Requiring Invoice # If the user selects a reason listed here, a mandatory 'Invoice Number' field will appear on their claim form. Reasons Requiring Invoice Validation If the user selects a reason listed here, the invoice number they enter will be validated against the ERP during claim submission. Reasons Requiring Price Display If the user selects a reason listed here, pricing for products on the claim will be displayed. Products Not Requiring Invoice Validation If the user submits a claim for a product on this list, the invoice will not need to be validated. For example, a claim for supply parts, which aren't associated with a previous purchase/invoice.
Overrides
- On the setting you wish to change, click the 'Overrides' option. A popup will open.
Submitting a claim
