Why are my customers' completed orders still in their Order HistoryA customer tells us they tried to place an order and the website said the order failed. But their credit card has been charged. We can see that in Braintree but we have not received ayment has settled in Braintree but and their card was charged. But the order has not gone through?
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Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?
A:The Order History is a record of ALL orders and will always include completed orders. Pay Accounts is only for outstanding invoices.