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Overview

When a user places an order on your webiste, they receive an order confirmation email immediately after their order is submitted. Once their order leaves the warehouse, they then get an Order Shipped email to advise that their order is on the way. 

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Info
titlePrerequisites

In order to take advantage of this feature, your website must be running version 3.84.00+, and your Integrator must be running version 4.62.00+.

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Step-by-step guide

To enable offline emails: 

  1. Login to the CMS. 
  2. Navigate to Advanced Content → Resources. 
  3. Search for the resource 'rcOrderConfirmedEmailWhereClause'
  4. Click Modify. 
  5. In the Resource Value field, enter '1 = 1'. 
  6. Click 'OK' to save. 
  7. Search for the resource 'rcOrderShippedEmailWhereClause'. 
  8. Click 'Modify'.
  9. In the Resource Value field, enter '1 = 1'. 
  10. Click 'OK' to save. 

Ensure you have already enabled Order Shipped emails