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But what about users who don't order via your website? There will always be customers who prefer to chat to their Sales Rep and order through them, or those users who need to speak to a Customer Service advisor before placing a particular order . Now, over the phone. Good news - as long as the email address is stored in PRONTO, those customers can receive the same Order Confirmation and Shipped emails as your web users!
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- Login to the CMS.
- Navigate to Advanced Content → Content → Resources.
- Search for the resource 'rcOrderConfirmedEmailWhereClause'
- Click 'Modify'.
- In the Resource Value field, enter '1 = 1'.
- Click 'OK' to save.
- Search for the resource 'rcOrderShippedEmailWhereClause'.
- Click 'Modify'.
- In the Resource Value field, enter '1 = 1'.
- Click 'OK' to save.
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- Refresh the System Settings dictionary to pick up the above changes. You can find instructions here - Forcing A Cache Refresh.
| Tip |
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Ensure that Order Shipped email notifications are enabled for your site. Otherwise, your offline users will only receive the Order Confirmation email. To configure Order Shipped emails refer to this guide - Order Shipped email notifications. |
Next, update your Integrator settings and integrate your records:
- Open the Integrator client.
- With the appropriate site selected, navigate to the 'Settings' tab.