A customer needs to be activated online to ensure their debtor transactions and sales orders are integrated. The Commerce Vision Integrator does not, by default, integrate data for all customers as this can cause unnecessary data integration and overhead.
A customer must be at a status of 'Active' to have their data (orders and statement data and orders) integrated.
Step-by-step guide
To mark a customer account Active:
- In the CMS, navigate to ' Users → Account Selection' (located in the 'Users' or 'Other' menu).
- Search for and select the required Customer.
- Click the 'Mark Active' link. This will set the customer to 'Pending' and their data will be available after the next 'Get Orders' integration event.
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