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Info |
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Minimum version required - 3.67.13 |
Step-by-step guide
In this section we will focus only on the payment retry functionality; any other changes that can be made are just customisations.
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- Login as an Administrator.
- Navigate to 'Content' --> 'Menu Editor' (/zMenus.aspx).
Select the required Role via radio button.
Warning This page should only be made accessible to Administrator role(s)
Click 'Parent Items'.
- Select a top level menu item under which to add the page (or create a new menu item where the new page will be set up).
- Click 'New'.
Enter 'CustPaymentStatusRecheck.aspx' for the 'Page Name' and populate the remaining fields as required. See Adding a new menu itemNew Menu Item for further information.
Warning Ensure the 'Requires Authentication' flag is ticked.
- Click 'OK' to save.
Using the CustPaymentStatusRecheck.aspx Page
To Use the Customer Payment Status Recheck function:
- Login with an account that has access to the role you created the menu item for.
- Navigate to the new page via the menu (/CustPaymentStatusRecheck.aspx).
- The page will load, listing any outstanding eWay customer payment records.
- Click 'Retry Payment Finalization' to re-determine whether the payment was successfully processed by eWay, or whether the status has not been able to be determined (i.e. if the eWay payment service is still down).
- The success/fail/indeterminate status of the payments will be shown underneath the payment record table after processing is complete. Any indeterminate payments will remain in the table and can be re-tried at a later time.
Customisation
After a customer has entered their credit card information and clicked submit, Customer Self Service will post the form to eWay servers directly. A time-out of 90000 milliseconds (90 seconds) is configured so that if eWay doesn't return a response within that time-out, we will redirect to the payment fail page and show a message (which by default is: "Error: Unable to retrieve a valid response from the payment provider. Support has been notified of this issue.").
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- Login as an Administrator.
- Navigate to 'Settings' --> 'Resource Manager' (/zResourceMaintenance.aspx).
- Enter 'rcEWayReponseNotRetrievable' into the 'Search For' text box and search.
- Select the record via radio button.
- Click 'Modify'.
- Update the value as required.
- Click 'OK' to save.
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