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When Credit Card Verifications is active o your site, an affected order is placed on hold ('pending') until credit card ownership has been verified. For orders by registered users and customers, once the credit card has been verified, it can be used for subsequent orders without triggering further checks. If a user has multiple orders 'pending' against the same credit card, the system will release all orders upon successful verification. Guest checkouts over the threshold amount will always trigger the verification process regardless of whether the credit card has been used before.
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| This verification process is compatible only with the eWay Payment Provider. |
Step-by-step guide to configuring and using Credit Card Verification
- In CMS, navigate to Settings → Feature Management → Payment & Checkout.
- Toggle on Credit Card Verification and click Configure. When this is turned on, credit card orders by new users or customers that exceed the threshold amount will be held and credit card verification is performed.
- In The Credit Card Verification page, toggle on Enable Credit Card Verification.
- Accept the default values or change them to match your business requirements.
Option Default Value Description Override Enable Immediate Order Integration OFF When turned on, the system will immediately integrate the order to the ERP. This allows stock to be reserved for this order and prevent it from being purchased in another order. If this is OFF, the order is on hold on the website only. Role level Attempts Allowed 3 The number of times the user or customer can attempt to verify ownership by entering one of the split amounts charged to their credit card before the order is cancelled. Role level Percentage Split (of the order amount) 85 Applies to Split Charge only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant), one of which they must enter to verify credit card ownership. Role level Threshold Order Amount 250.00 The system will hold orders over this amount until the user/customer can verify credit card ownership. Role level Days to Hold Order 45 This value determines how long the order remains open until the user validates the credit card. Role level Usage Type Customer Set the Credit Card Verification settings against the user's login or a customer. Note - Guest Checkout users will always trigger a verification request whenever their order is over the Threshold Order Amount. Role level Verification Method SplitCharge Select SplitCharge or ShortChange.
- With Split Charge , - the system will separately charge the credit card twice in accordance with the nominated 'Percentage Split'. The charges appear as two charges with two cash receipts.
- Short Change - the system will charge the credit card once and the charge appears in a single cash receipt. However, the system will deduct a random amount between the the 'Payment Amount ' and 'Payment Amount - Max Short Charge Amount
- ' is temporarily deducted in the charge so that the user can verify this 'short change' amount.
Role level Days Before Initial Reminder Email 2 Send an initial reminder email X days after the customer placed the order if they have not verified the credit card. Days Before Subsequent Reminder Email 7 Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card. Notification Email Blank Enter the email address to which the system will send email notifications of orders pending, awaiting verification. Online Team Email Blank Enter a team email address to which the system will send email notifications of orders pending, awaiting verification. Role level Order Integration Order Status 17 This value represents an order that has been integrated into ERP Short Change Settings
Max Short Change Amount
$1.00
For the Applies to 'ShortChange' option only. The Short Change verification method When ShortChange is selected as the verification method, then the system will deduct a random amount off the total. This is the maximum amount that can be deducted off the payment amount.
Overrides
An override allows you to specify an exception to a specific global setting. You can configure overrides at the role level for the marked options by clicking the Overrides option.
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