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MultiExcerptName	Feature Overview

The Credit Card Verification feature allows you to put in place a security process to check ownership of credit cards used for orders on your site. When turned on, the system will flag credit card orders over a set monetary threshold completed through guest checkout and when a new credit card is used by registered Users or Customers. Two verification methods are available - Short Change (the new and recommended one) and Split Charge (the older method). Affected order orders are placed on hold ('pending') until credit card ownership has been verified.

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Info

The verification process is compatible only with methods by the eWay Payment Provider.
The 'enable immediate integration' option is an LTS feature and is available only to LTS customers. You can switch on this option yourself (but of course you can contact CV Support for assistance when setting up this option).

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Option Default Value Description Override Available?
Enable Immediate Order Integration OFF
(Turning this option on is applicable limited to LTS customers only.)
When OFF, : the verification process begins upon submission of the order. The order has the status 'pending' on the your website only.
When ON, the : the system will integrate an the order flagged for verification to the ERP before the verification process is initiated.Integration has the advantage of streamlining
This option (used with the ShortChange method) provides increased efficiencies for your business during the verification process for the following benefits: order to your system verreserving ordered items in the ERP, marking them unavailable for other orders, online or offline.period:
stock status - ordered items are committed to that order and are marked unavailable in your ERP so they cannot be ordered by other customers, online and offline,
multiple orders - when a credit card is verified, all remaining pending orders on that credit card are also updated and available for further online processing by your team members,
cash receipt issue - cash receipts are written at the time of integration and can be reconciled more easily with your customer's credit card payment since they occur on the same day

Role level
Attempts Allowed 3
The number of times the user or customer can attempt to verify ownership by entering one of the verification amounts charged to their credit card before the order is cancelled.

Role level
Percentage Split (of the order amount) 85
Applies to the Split Charge method only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant). A correct split charge must be entered to verify credit card ownership.

Role level
Threshold Order Amount 250.00
The system will hold orders over this amount until the user/customer can verify credit card ownership.

Role level
Days to Hold Order 45 Set The the the number of days an order remains open for the user to validate the credit card. Role level
Usage Type Customer Set the Credit Card Verification settings can be set against the user's login or a the customer. Note - Guest users user orders will always trigger a verification request whenever their order is when over the Threshold Order Amount. Role level
Verification Method ShortChange
Select ShortChange (recommended) or SplitCharge
Short Change - the system will charge the credit card once and the charge appears in a single cash receipt. However, a A random amount between the 'Payment Amount' and 'Payment Amount - Max Short Charge Amount' is temporarily deducted in the chargebefore charging. The customer/user must be able to confirm either the 'short change' amount or the short charge amount.
We recommend this
This method because it is more efficient in terms of is recommended because a single charge and cash receipt is more efficient for reconciling credit card charges with cash receipts, and minimising reversals.

Split Charge (old method) - the system will charge the credit card twice in accordance with the 'Percentage Split' previously entered. They appear as two charges with two cash receipts. The customer/user must be able to confirm one of the split charges to pass the verification check.
Role level
Days Before Initial Reminder Email 2 Send an initial reminder email X days after the customer placed the order if they have not verified the credit card.
Days Before Subsequent Reminder Email 7 Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card.
Notification Email Blank Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email Blank Enter a team email address to which the system will send email notifications of orders pending, awaiting verification. Role level
Order Integration Order Status 17 This value represents the order status 'pending'. If the 'enable immediate integration' is on, this value represents the order status of 'pending' but unintegrated in the ERP.
Short Change Settings
Max Short Change Amount
$1.00
Applies to 'ShortChange' option only. When ShortChange is selected as the verification method, then the system will charge the payment amount minus a random amount. This value represents the maximum amount that can be deducted off.

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Versions Compared

Old Version 35

New Version 36

Key

Option	Default Value	Description	Override Available?
Enable Immediate Order Integration	OFF	(Turning this option on is applicable limited to LTS customers only.) When OFF, : the verification process begins upon submission of the order. The order has the status 'pending' on the your website only. When ON, the : the system will integrate an the order flagged for verification to the ERP before the verification process is initiated.Integration has the advantage of streamlining This option (used with the ShortChange method) provides increased efficiencies for your business during the verification process for the following benefits: order to your system verreserving ordered items in the ERP, marking them unavailable for other orders, online or offline.period: stock status - ordered items are committed to that order and are marked unavailable in your ERP so they cannot be ordered by other customers, online and offline, multiple orders - when a credit card is verified, all remaining pending orders on that credit card are also updated and available for further online processing by your team members, cash receipt issue - cash receipts are written at the time of integration and can be reconciled more easily with your customer's credit card payment since they occur on the same day	Role level
Attempts Allowed	3	The number of times the user or customer can attempt to verify ownership by entering one of the verification amounts charged to their credit card before the order is cancelled.	Role level
Percentage Split (of the order amount)	85	Applies to the Split Charge method only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant). A correct split charge must be entered to verify credit card ownership.	Role level
Threshold Order Amount	250.00	The system will hold orders over this amount until the user/customer can verify credit card ownership.	Role level
Days to Hold Order	45	Set The the the number of days an order remains open for the user to validate the credit card.	Role level
Usage Type	Customer	Set the Credit Card Verification settings can be set against the user's login or a the customer. Note - Guest users user orders will always trigger a verification request whenever their order is when over the Threshold Order Amount.	Role level
Verification Method	ShortChange	Select ShortChange (recommended) or SplitCharge Short Change - the system will charge the credit card once and the charge appears in a single cash receipt. However, a A random amount between the 'Payment Amount' and 'Payment Amount - Max Short Charge Amount' is temporarily deducted in the chargebefore charging. The customer/user must be able to confirm either the 'short change' amount or the short charge amount. We recommend this This method because it is more efficient in terms of is recommended because a single charge and cash receipt is more efficient for reconciling credit card charges with cash receipts, and minimising reversals. Split Charge (old method) - the system will charge the credit card twice in accordance with the 'Percentage Split' previously entered. They appear as two charges with two cash receipts. The customer/user must be able to confirm one of the split charges to pass the verification check.	Role level
Days Before Initial Reminder Email	2	Send an initial reminder email X days after the customer placed the order if they have not verified the credit card.
Days Before Subsequent Reminder Email	7	Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card.
Notification Email	Blank	Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email	Blank	Enter a team email address to which the system will send email notifications of orders pending, awaiting verification.	Role level
Order Integration Order Status	17	This value represents the order status 'pending'. If the 'enable immediate integration' is on, this value represents the order status of 'pending' but unintegrated in the ERP.
Short Change Settings Max Short Change Amount	$1.00	Applies to 'ShortChange' option only. When ShortChange is selected as the verification method, then the system will charge the payment amount minus a random amount. This value represents the maximum amount that can be deducted off.