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- Navigate to Content → Pages & Templates → Order Confirmation Page.
- Click Edit.
- Find the Order Confirmation Message widget and click Edit.
- Find the tab: 'Credit Card Validation'. Note - If the tab is not there, check that 'Credit Card Verification' is enabled in 'Settings'.
Configure the heading and message your customer will see. In the message, '{0}' will display the value set in 'Days to Hold Order'. The message must also contain a link to the 'Credit Card Validation Amount' page.
- Save your changes.
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When Credit Card Verification is turned on, the menu item Orders → Credit Card Verification appears in the CMS. Click on it to view the list of orders flagged for verification and their current statuses.
Orders have one of three statuses:
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An order awaiting credit card verification will have the status 'Pending'.
To view an order's details including the Split Charge or Short Charge amounts, click on More Info.
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Resend credit card verification email to Customer
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If the customer was unable to validate the credit card via the link but was able to confirm card ownership another way, an authorised CMS user can release the 'pending' order for processing by clicking the Release button.
Enter the reason for the release and click Confirm.
The order is released for further processing and the customer will receive an order confirmation email. Any other orders pending on verification of the same credit card will also be released.
The Credit Card Verification process - from your customers' perspective
Let's say a new user or customer registers on your site and makes a purchase. At the 'Checkout' page, they must check the box to acknowledge that their credit card payment may be selected for additional security verification.
- As this is the first time the customer has purchased something on your site, their credit card is unverified. In the order confirmation page, the system will advise them that the order is 'pending'. The system will also send them an 'order pending' email, which also has the link to validate the order.
Clicking on the link in the Confirmation page or the email takes the customer to the Credit Card Validation page.
- If your site is not using the 'immediate integration' option, the customer can verify ownership of the card straightaway if they have access to the amount charged.
- If your site is using the 'immediate integration' option, the customer has to wait until the order has been integrated. At that point, the system will send them the 'order pending' email and they can verify their credit card.Info title What happens if the customer tries to verify before the integration is complete? If the customer clicks on the link before order integration is finished, they will see a message informing them the order has not been confirmed and to try again later. You can always tell your customer to wait for the 'order pending' email before attempting to verify.
- The charged amount(s) the customer needs for verification will appear in their credit card's transactions. If your site uses Split Charge, there will be two separate charges and either charge can be entered for verification. If your site uses Short Change, there is a single charge.
- Once the customer knows the charge amount(s), they can proceed to enter the amounts by clicking the link on your site or through the email.
- If the amount entered is correct, the customer sees the message that verification is successful. The system releases the order and its status changes to 'Completed'. The customer will receive an order confirmation email.
- If Split Charge is used, the email will contain the two charges totalling the payment amount. The Cash Receipt below displays a successful Split Charge verified payment.
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- Each time the customer/user enters an amount that does not match a charge for the order, the system will display a failed message. The number of allowed attempts is set in 'Attempts Allowed'.
2 (i) On the final failed attempt, the system will advise them the number of verification attempts have been reached.
(ii) The system will also email the address entered in 'Notification Email' (in Credit Card Verification Feature Settings) of the failed verification.
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