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When a new B2C website user registers on your site, the standard process activates them their account after they submit the registration form. This means the user can log into your site straightaway, browse your products and services and make purchases. However, for extra security, you can add an email verification step to the process. With this optionWhen in use, the user will remain inactive until they verify confirm email address ownership by clicking the link in the verification email sent after they registerregistration.
Step-by-step guide
1. Enable and configure B2C User Registration Verification
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When Registration Verification is enabled, three email templates become available in the Users submenu (Content → Emails → Users):
- B2C Registration Verification Notification Email - this template is used to style contains text for the alert email sent to the nominated staff member when a user registers (if an email address is entered in step 7 of the configuration processprocedure).
B2C Registration Verification Notification widget - B2C Registration Verification Required Email - this template is used to style contains text for the email sent to the user once they click Submit. It contains the verification link the user must click on to activate their account.
B2C Registration Verification Required widget - B2C Registration Verification User Notification Email - this template is used to style contains text for the email sent to the user once they have registered (if step 5 in Registration Verification in the configuration process procedure is enabled).
B2C B2C Registration Verification User Notification widget (link)
Each template contains an email content widget that can be customised to suit your business style and requirementsprovides the text for emails sent during the Registration Verification process. Click on the link to each widget for further help.
Registration verification from the user's perspective
- When the user submits the registration form, they are alerted on your site that a verification email has been sent.
- The email they receive contains a link to verify and activate their account.
(i) If the user clicks on the link before it expires, they are taken to your site where a message confirms successful verification.
Their account is now activated and they can now login to their account.
(ii) If the link has expired when the user clicks on it, they will be alerted that they need to generate another verification email by clicking on the provided link.
They are taken to a page where they can then enter their email address and submit a request for another verification email.
Once submitted, a message confirms that the verification email has been sent.
Additional Information
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