Allow Backorder Placements
Your When one or more products are unavailable, your site can be enabled for so users to can place backorders for delivery, pickup (click and collect), or both.
These settings take into account how your business has defined product availability together with order restrictions on low/no quantity.
Define how orders containing 'unavailable' or special products are handled at checkout. You may choose to either take the order even when the product is unavailable or prevent checkout if backorders are not permitted.
Order Restriction fields can be set to: YES (Always allow) / NO (Never allow) / DEFAULT (Standard behaviour as per This is done by enabling or disabling these settings:
- Go to Settings → Settings.
- Delivery: Find Click And Collect Can Order If Deliv Unavailable. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
Click And Collect Can Order If Deliv Unavailable - the delivery order contains a product which is
if Pickup Low Stock - the pickup order contains a product which is 'Low Stock - Call to Order'
When 'No' is set and a product for delivery is unavailable:
- The Product Detail page displays 'Unavailable for Delivery'
- If the user selects Delivery in the Shopping Cart, they will be alerted that the product cannot be delivered.
Pickup: Find Click And Collect Can Order
Unavailable - the pickup order contains a product which is 'Unavailable for Pickup'
If Pickup Unavailable. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
Note If your site is set to Yes for Pickup backorders but the product detail page is not displaying 'Available to Backorder for Pickup' as expected for a product, contact Commerce Vision. This feature has to be enabled for your site.
- Low stock: (If used). Find Click And Collect Can Order If Pickup
- Low Stock. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
- Click Update.
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Backorder permissions can also be set by Role. |
Website Backorder Features
Track Backorder
Orders with backordered items can be tracked in the user's Order History. The user can select to search only for backorders.
Add Backorder Panel to Dashboard
The Backorder panel on the Dashboard page lets users easily view all backordered items at a glance.
To add the Backorder panel to the User's Dashboard page:
- In the CMS, go to Content → Pages & Templates.
- Find the Dashboard page.
- Click Edit.
- In a zone, click Add Widget.
- Find the Dashboard Back Orders Widget.
- Click Add Widget.
- Edit options as needed. See: Dashboard Back Orders Widget.
Display a B2B Customer's Backorder Info
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From time to time, your B2B customers may have products on backorder with you. Browsing your site, they might be inclined to place another order for these items, forgetting that stock is already due to be delivered from you. While another order placed is good for business, a costly return when the customer realises they've over-ordered is not. |
Note |
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This feature is not compatible with sites using Live Pricing and Live Order Search. |
Your website can display the quantity a Customer account has on backorder for any product as they browse your site. This can be shown on the product list (search results, category browsing), the product detail page, and the order lines (cart). All users on the Customer account will have access.
Product List | Product Detail |
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1.
GetEnable setting
enabledNOTE - Displaying a customer's backordered quantity for every product does affect additional performance overhead.
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You'll need the setting 'Enable BackOrder Qty Calc On Products' updated by Commerce Vision for your site. |
2. Update widgets
Backordered quantity can be displayed in one or more of these pages: Product Detail, Product List, Cart
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This feature has not been designed for B2C. You must have two instances of the Product Purchase Details widget in the Product Detail template, one with a B2B layer, the other with a B2C layer. Ensure the 'Show Quantity on Back Order' is OFF for B2C. |
(i) Enable option on the Product Detail page:
- In the CMS, go to Content → Pages & Templates.
- Select the Product Detail template.
- Edit the Product Purchase Details widget.
- Toggle ON Show Quantity on Back Order?.
- Click Save.
(ii) Add the Product List Qty On Back Order Widget to the zoned Product List:
- Go to Content → Pages & Templates.
- Select the Product List Item Zoned template.
- Select the zone (e.g., just above the Add to Cart button), and click Add Widget.
- Search for 'Product List Qty On Back Order' and click Add Widget.
- Drag the widget to the appropriate spot in the zone, if required.
- (optional) Change the label text. Default: Qty on Back Order:
- Click Save.
(iii) Add the Order Line Qty On Back Order widget to the Cart:
trackorders- show backorder
- Go to Content → Pages & Templates.
- Select the Order Lines Info template.
- Click Add Widget.
- Search for Order Line Qty On Back Order and click Add Widget.
- (optional) Change the label text. Default: Qty on Back Order:
- Click Save.
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