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Overview
The Cart
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. Later they return, wanting to check out. But their cart items have not been saved! Or a guest user is shopping on your site, adds a few products and then is called away. 30 minutes later, they hop back on your site. They see this message, and again, their cart is empty:
Make it easier for your customers to finish their orders. Cart Retention stores cart products for a set number of days. If your customers return within this period, they can just continue where they left off
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Step-by-step guide
Enable Guest Retention Settings
- In CMS, go to Settings → Settings
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- → Feature Management → Users.
- Toggle ON Cart Retention Settings, then click Configure.
- Cart Retention Settings:
- Enable Retain Guest User Order when Session Timeout (Guest Users Only) - save a not logged in user's cart contents when session expires
- Enable Abandoned Cart Restoration (logged in and guest users) - if a logged in or guest user has items in the cart and leaves your site, restore the cart when they return
- Expiry in Days - number of days to retain cart contents. Default: 7 days
- Click Save or Save & Exit.
Additional Information
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Cart retention saves the user's cart contents for later when a session expires for a guest user or when any user's cart is abandoned. |
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Minimum Version Requirements |
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| Prerequisites |
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| Self Configurable |
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| Business Function |
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| BPD Only? |
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| B2B/B2C/Both |
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| Third Party Costs |
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Related help
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