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This method requires implementation by Commerce Vision. |
Overview
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The Customer Self Service eCommerce Platform (versions 4.01+) supports the use of a credit card authorisation / capture mode whereby the credit card |
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is not charged until |
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goods are shipped. |
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Advantages & Disadvantages
Advantages
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The advantages of using this method are:
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- Amount charged to the card is exactly the same as the invoice value as it is not charged until , as the card is charged only at the invoice print stage. This is handy for situations where back orders, product substitutions, or freight charging might happen.
- Less Fewer charge backs if goods cant can't be shipped.
- Customers prefer not to be charged until the their goods ship.
Dis-advantages of using this method
The dis-advantages of using this method are:
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Disadvantages
- A chance that authorisation to charge has expired by the time the goods are shipped, the authorisation has expired and the card cant be charged.The money is received by the merchant later than would be under the purchase set up where the card gets . The expiration time frame is generally 7 days for VISA and MasterCard, 14 days for American Express.
- Merchant receives money later than if card is charged on checkout.
What is the process?
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Transaction Process
- Upon online order placement, a call is made to the payment gateway provider (example Payment Express or e-way). The mode sent to the payment gateway indicates that all that is required is an authorization over the amount requiredincludes this authorisation mode. For the card holder, this will reduce their available credit available is reduced by the authorisation amount but it wont charge the card is not charged. For the merchant, the funds are not yet transferred.
- The order can then be integrated to the ERP system.
- In On integration, the authorisation number is recorded against the sales order.
- When the goods are shipped, the invoice print program has a trigger in it to call the Customer - Self - Service charging program. This program will then call the the Integrator, which in turn will make makes a call on to the payment provider. The authorisation number and the amount is are passed to the payment gateway. This will charge the card previously providedThe card will be charged. If the card cannot be chargedcharge is unsuccessful, a message will be shown recommending the goods not be shipped is returned.
- A If successful, a customer payment record will be is created in the website.
- The payment record will be integrated to PRONTO, matching the invoice number on the sales order.
How can it be implemented on my site?
Please contact Commerce Vision re implementation of this.
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Related help
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Additional Information
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Note that Customer Self Service does not store the credit card details. These details are always stored at the payment gateway provider (eway or Payment Express). | ||
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Minimum Version Requirements |
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Prerequisites |
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Related articles
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Self Configurable |
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BPD Only? |
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B2B/B2C/Both |
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Third Party Costs |
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