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Overview
Use the Product Restriction Enquiry page to find out whether a customer is restricted from purchasing a particular product. Restricted products will not be visible to users on the customer account. This enquiry will find product restrictions added online with Product Restrictions and stock restrictions integrated from the ERP.
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Use Product Restriction Enquiry
Product Restriction Enquiry appears on the Products & Categories menu when Product Restrictions is enabled.
In the CMS, go to Products & Categories → Product Enquiry.
On the Product Restriction Enquiry page, enter:
Account Code: customer account code
- Product Code: product code
- Role Name: role (some products may have restrictions set by role)
To run the search, click Enquire.
- Check the table below for a guide.
Quick Reference Guide to Product Restrictions Enquiry
Categorypage
Details | Search Results | |||
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Customer |
| Whether customer number is valid. | ||
| Role |
| Whether Role is valid. | ||
| Product |
| Whether Product details are validCheck | Does the customer exist?
| Pass. Customer Code exists. Fail. Customer Code not found. |
| Role Check | Does the role exist against the customer?
| Pass. Role exists. Fail. Role not found. | ||
| Product Check | Does the product exist on your site?
| Pass. Product exists. Fail. Product not found. | ||
| Display Status |
| Whether Is the product available on your website?
| Is Valid - currently available and displays Yes. The product is currently displaying on your site. -No. The product is not displaying on your site. Other details Condition Code - | |
| Stock Security |
| Whether there is a production Are there any specific inclusion/exclusion setting rules controlling product availability for the this customer.?
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Inclusion - available Exclusion - unavailable | |
| Stock Security Cache |
| When the current availability information was last cached Rules affecting product restrictions are cached. Are there any cache entries for this product? | Included is information on when the last cache was refreshed.
Refresh cache at the top of the page to update. | |
| Product Restrictions | Are there any restrictions on the customer or role that prevent the purchase of settings that control this customer's access to this product?
| Price Limits - are there any price limits at the sytem or role level? Obselete - can the customer order obselete products at system or customer level? Order Entry Restrictions - are there any order restrictions at system or role level? Product Order Restrictions - any restrictions for the product Warehouse Restrictions - are there any warehouse restrictions on the customer or role? |
Additional Information
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Minimum Version Requirements |
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Prerequisites |
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Self Configurable |
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Business Function |
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BPD Only? |
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B2B/B2C/Both |
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Third Party Costs |
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Related help
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