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Customer Self Service features functionality whereby Make an Order Reference can be made mandatory when checking out based on the Customer/Account.
 

Note

This information only applies to a B2B environment; a customer reference is never mandatory in a B2C scenario.

Step-by-step guide

To update the 'Mandatory Order Reference' flag for a Customer:

  1. Login as an Administrator.
  2. Navigate to 'Accounts' --> 'Go to Users → Customer Maintenance'.

  3. Search for the required Account Code. 

  4. Select the customer record via the radio button.

  5. Click the 'Customer Details' tab tab.

  6. Click 'Modify'.

  7. Set the value of the 'Is Order Reference Mandatory' flag  flag as required.

Related

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Resources

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