The website can have suspended the transation if the Fraud Protection Engine (Kount) used by Braintree has returned "Not Evaluated" because the process timed out.
A transaction will receive a Not Evaluated risk decision when:
- Kount takes too long to deliver a risk decision and the transaction times out
- An error occurs during the evaluation process
See https://developer.paypal.com/braintree/articles/guides/fraud-tools/premium/kount-custom
The gateway has been set to reject all transactions that are Not Evaluated due to a timeout. Contact Braintree to configure this setting.
As a result, we suspended the transaction. As part of your reconcilation process, you will be able to see that transaction in Braintree and not have a match in your ERP/PRONTO. You can evaluate the transaction on Braintree by drilling into the details. If you are satisfied that the fraud protection is a false positive / or not applicable, you can then release the payment in the Release Payment screen on your website. See: Release Payments.
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