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Admin users can configure lockout settings for Website users. Maximum number of failed logins, maximum retry time, and the lockout period can be set.  If a user does not enter the correct password with the maximum failed login allowed, they will be locked out and cannot retry for a certain period. Admin users can unlock a locked user immediately in the CMS.

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Step-by-step guide

To Set Login Retry Limits:

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set Lockout Settings:

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1. In the CMS, go to Settings → Feature Management → User.
   
   
2. Ensure User Accounts is toggled ON and click Configure.
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3. Scroll down to Lockout Settings.
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4. In Login Max Retry Count, enter the number of times a user can key in type an incorrect password before being locked out.
5. To update the retry count, edit the number in the box, then scroll to the bottom of the page and click the 'Update' button.

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1. Default: 3 times; 0 = unlimited number of tries.
   
   
2. In Login Max Retry Time, enter the time period (in seconds)

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1. within which the number of failed login attempts are counted towards a lockout. Default: 0 = 60 seconds. 
   
   
2. In Login Failed Lockout Time, enter the time period a user will be locked out for. Default: 0 = 30 seconds.
   
   
3. When you have finished editing, click Save or Save & Exit.

Unlock a Locked User

Admin users can unlock a locked user immediately. This will bypass the Failed Login Lockout Time set.

1. Go to Users → Website Users.
   
   
2. Use the Search tool to find the user. A locked user will have an 'Unlock' button in their row. 
   
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3. Click the Unlock button. The User will be unlocked immediately. NOTE - This Unlock button will still display if the lockout period has passed and the user has not re-logged in. 

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