Table of Contents
Overview of Minimum Order
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Charge
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Customer Self Service features The Minimum Order Charge functionality , whereby will automatically apply a charge can automatically be applied to a customer's order if the order total does not meet total order is under a specified threshold/ minimum - amount. If this function is enabled, upon checkout, a message will appear to inform the customer of the charge. |
You can enable/disable the Minimum Order Charge at two levels:
- Per Customer
- Per Role (also serves as the default if fall-back if Minimum Order Charge for a customer is with this role has not been configured)
You also need to configure set two system level values:
- Charge Threshold - the amount below which the charge should apply
- Charge Amount - the amount to charge if order is under the limitCharge Threshold.
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This document will ignore guide assumes the following additional features for the presentare disabled:
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Configuring Charge Threshold and Charge Amount
To configure the Charge Threshold and Charge Amount:
- Login as an Administrator.
Navigate In the CMS, navigate to Settings → Settings (/zSettings.aspx).- Click the Orders tab.
- Click the Restrictions and Charges sub-tab.
- In the 'Order Limits' section you can:
- Configure the 'Minimum Order Value' setting - This is the minimum amount that the order must be over to prevent the application of the minimum order charge. Anything up to and including below this amount will result in the Minimum Order Charge being applied.
- Configure the 'Charge amount for under Order Limit' setting - This is how much the Minimum Order Charge will be if the order is less than or equal to the Minimum Order Value.
- Click the 'Update' button to save changes.
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In the past, Charge Threshold and Charge Amount were only accessible through the Website. |
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You can still access these settings on the site through the link path: /zSettings.aspx. |
Configuring a specific customer for
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Minimum Order Charge
To configure a specific customer for Minimum Order Charge:
- Login as an Administrator.
Navigate to Account Selection → Customer Maintenance (/CustomerMaintenance.aspx). Note - if your site is running on an earlier version of CSS, navigate to Accounts → Advanced In the CMS, navigate to Users → Customer Maintenance.- Search for and select the required customer.
- Click the Customer Details tab.
- Click Modify.
In the 'Apply Minimum Order ChargesCharge' setting, enter 'yes' or 'no'.
Warning If neither 'yes' or 'no' is selected (i.e. "Please Select.."), then the system falls back to using the Per Role configuration (see next section).
- To save any changeyour changes, click OK.
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In the past, configuring Minimum Order Charge for a specific customer was only accessible through the Website. You can still access this setting on the site through the link path: /CustomerMaintenance.aspx. |
Configuring a role-based
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fall-back for Minimum Order Charge
The role-based setting only takes effect if a customer account with this role does not have 'yes' or 'no' selected in their 'Apply Minimum Order Charges' setting.
To configure a role-based fall-back for Minimum Order Charge:
- Login as an Administrator.
Navigate to Account Selection → Roles (/zRoles.aspx). Note - if your site is running on an earlier version of CSS, navigate to Accounts → Role ManagementNavigate to Users → Roles.- Select the required role via radio button.
- Click the Functions tab.
- Click Modify.
- For the 'Enable Order Limit Charge' setting, select 'yes' or 'no'.
- To save any changeyour changes, click OK.
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In the past, configuring a role-based Minimum Order Charge was only accessible through the Website. You can still access this setting on the site through the link path: /zRoles.aspx. |
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