draft- tobe completed after fixes
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The Click and Collect mixed delivery method methods allows a delivery method methods to be specified for at each order line so that both delivery . This allows a single order to contain both shipped and pickup products can be ordered and processed in a single order. |
Does your site This feature is aimed at websites that offer some products that have to be shipped, some that are for pickup only, and others that allow either option? . With the standard Click and Collect feature, delivery mode is selected how a customer receives their goods depends on whether they select 'Delivery/Shipped' or 'Pickup' on the whole order. What if a customer submits an order with This prevents placing of orders that contain some 'ship only' products and others that are 'pickup only'? This feature allows delivery mode to be specified for each order line so that both delivery and pickup products can be processed in a single order. However, with mixed methods enabled, delivery method can be specified at order line if necessary, so that a 'mixed method' order, with delivery/shipped and pickup selected against each product, can be placed.
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During Product Maintenance, a specific delivery mode for a product can be set. (NOTE - If not set, delivery mode defaults to both. Whether a product is shown as available for pickup or delivery/shipped will also depend on stock levels at fulfilment locations.)
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3. The customer adds one or more products and starts checkout, first going to landing on the Cart page.
| Delivery only products added | Pickup only |
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| products added | Delivery and Pickup |
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| products added |
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Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Delivery'.
If the default option is Pickup or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
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customer will be alerted that the Delivery Option will be changed to the available mode. |
They clicks 'OK' to continue.
In the Delivery Options box, 'Delivery' is now selected.
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Pickup'.
If the default option is 'Delivery' or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
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customer will be alerted that the Delivery Option will be changed to the available mode. |
They clicks 'OK' to continue. |
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will accept either 'Delivery' or 'Pickup' in the Delivery Options box. For the product line, a Delivery Method dropdown list is displayed. The default 'Use Order Delivery Method' will use what has been selected in the Delivery Options box. But the customer can choose a specific delivery mode that applies only to this product. It will override what is in the Delivery Options box if they don't match.
If there is a mismatch of available delivery methods, the system will alert the customer that the Delivery Options mode does not match the user-selected mode. The customer clicks 'OK'.
In the Delivery Options box, the mode will be changed to match the user-selected mode.
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What if the customer's cart has products with a mixture of modesmethods?
| Cart contents with mixed mode products |
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Here is a cart with a mix of products that are 'delivery only', 'pickup only' and both.
In Delivery Options, the customer selects 'Delivery', which can be applied to the product available for products with delivery only (CV150) and the one that can be shipped or picked up (CV152). But CV151 is available for pickup only. The error message and popup display to alert the customer that one order line is for will be changed to pickup.
After the messages have been acknowledged by the customer, they are returned to the cart. The system will process the products in two modes. (NOTE - The customer can also select either mode for the product that is available in both modes.) The system will process the order with two delivery methods. The customer continues to check out. Since the order contains both delivery and pickup items, the form will display both delivery and pickup sections. The customer enters their delivery address and with any delivery instructions, and any pickup instructions. The Freight Options section displays freight calculated only for products to be shipped.
The Checkout Summary contains both delivery and pickup information.
The customer's confirmation email will contain both delivery and pickup information.
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