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- In the CMS, navigate to Settings → Feature Management.
- Select the Payment & Checkout tab.
- Click 'Configure' against the Returns feature. If you don't see a configure button, click the 'Contact to Enable' button so that we can make it available to you.
Configure the options to suit your business rules. Refer to the table below for further information.
Expand Setting Description Notes Enable Returns Toggles the functionality on and off. You can leave it turned off until you've configured all settings as required. This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
Only One Return Per Order If enabled, a user who has submitted a return for one part of an order will not be able to go back and submit a return for subsequent items on the same order.
This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
Enable Returns for Orders with Charge Lines Enable Return Order Confirmation Emails
Enable Returns For Kits
Search Returns Label
Statuses of Returned Orders
Statuses of Returnable Orders
Maximum Returns Time Frame Low Value Order Amount Disable Returns for Orders With Customer Prefixes Advanced setting, applies to custom implementations.
Disable Returns for Orders With Service Branches Advanced setting, applies to custom implementations.
Status of Submitted Return Orders
Status of Submitted Low Value Return Orders
Returnable Order Confirmation Status
Returnable Order Confirmation Low Value Status
Default Warehouse Code for Low Value Return Orders
Default Order Type for Return Orders
Return Information Widget Field Group
Return Information Widget Resalable Field Name
You'll also need to set up the Reason Codes for returns on your website. To do this, click the 'Maintain Return Reasons' button.
- Click 'Add New Return Reason' and enter the details as outlined below:
- Code -
- Description - the reason for return. This is what the user will see in the dropdown selector when submitting an online return.
- Resaleable -
- Admin Fee -
- Save and repeat Step 6 to add all required reason codes.
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