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While the Customer Self Service allows for modification of ERP eCommerce Platform supplies default (ERP) order status descriptions, meaning they these can be tailored to business needsmodified to those preferred or in use by your company.

For example, it you may not be advisable for want a Customer customer to see that their order is on 'Credit Hold'. The business my deem it preferable for the status to be This can be changed to something more preferable, such as 'Contact Customer Service' (or similar).Customising these Order Tracking status descriptions is quite simple, as detailed below.

Step-by-step guide

To Customise customise the Order Status Description:

1. Login as an Administrator.
2. Navigate to 'Settings - Messages'As Administrator, login to your website and navigate to Settings → Messages.
   
   
3. Scroll to the 'Order Status Description' table and locate the 'Order Status' to be edited.
   
   
4. Select the record by clicking the radio button to the left of the Code.
   
   
5. Click 'Click Modify'.
   
   
6. The 'Description' and 'Status Tool Tip' fields will become editable. Update text as required. 
   • Description - this is the Order Status Description the customer sees when tracking orders. 
   • Status Tool Tip  - this is the corresponding ERP Order Status and code ; for reference referencing by site Administrators.
     
     
7. Click 'OK' to To save the changes, click OK.

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