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Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders.
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- Login as an Administrator.
- Navigate to 'Settings - Notifications'.
- Locate the field labelled 'Send Order Confirmation to Customer'.
- Assign a value via the drop-down list:
- No - System will NOT send a confirmation email to the customer upon order submission.
- Yes (Standard) - System will send a confirmation email
- Yes (With ETA) - System will send a confirmation email which includes an estimated delivery date, drawn from XXXX field on the order header in Pronto.
- Yes (without allocation) - System will send a confirmation email which lists the products ordered, without indicating quantities to be shipped vs quantities on backorder.
- Yes (with Backorder) - System will send a confirmation email which indicates quantities to be shipped as well as quantities (if any) on backorder.
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Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How do I set up a template based email confirmation? for a guide on setting up these templates. |
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