Overview
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Customer Self Service's CSS Product Review functionality allows customers to submit feedback about a product or service. These reviews are displayed on the product detail page of the website, and can influence and inform other users during the purchase their own buying process. For this reason, it's important for customer-submitted content to be vetted by an Administrator prior to display on the website. Holding product reviews for an Administrator to approve or reject allows the opportunity to filter out spam or other inappropriate content. |
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To Manage Product Reviews:
- Login as an Administrator.
- Navigate to 'Content' --> 'Product Reviews' (/ProductReviewApproval.aspx).
- A list of In the CMS, navigate to Products & Categories → Product Review Approval.
- Any pending reviews will be displayed.
Records can be filtered You can also filter records by status:
- Approved
- NOT Approved
- Rejected
- Select Use the required record via radio button to select the review you'd like to action.
- If required, click 'Modify' to edit the content, then click 'OK' to you need to change something, click Modify. After you've edited, click OK to save.
- Approve or Reject the review by clicking the relevant button against the record.
- Approved product reviews will now appear on the website.
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