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This is the order history detail page, where the user first begins their return.

  1. Navigate to Content → Page Pages & Templates.

  2. Search for the Track Orders template and Edit it. 

  3. Edit the Track Order widget. 

  4. Select the Returns tab on the left hand side to view all return-related options.
    You can configure button text, error messages, and tooltips. See the Track Order widget doc for full details.  

  5. Don't forget to save your changes. 

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The email sent to the user to confirm their return has been received and a credit for their low value item is forthcoming. 

 

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Additional Information

Tip
titleTip


Got a product you don't want to allow returns for? Simply disable the 'Is Returnable' flag against the product in the CMS.
You'll find the checkbox in Products & CategoriesProduct Maintenance.

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