Page History

...

If your site is running version 4.09+, you can reply to individual reviews and have those responses displayed on the web. The original reviewer will also receive your response via email. 

Image Added

To enable this option: 

1. In the CMS, navigate to Content → Pages & Templates. 
2. Find and Edit the Product Detail page template.
3. Find and Edit the Product Reviews widget. 
4. Tick the option to 'Show Admin Replies'.
   
   
5. Enter the signature text you'd like to display in the 'Admin Reply Signature' field.
6. Save your changes. 

 

...