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When this happens, you can easily unlock their account as the site Administrator.
Step-by-step guide
To Unlock a User's Account:
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| Info |
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You can also reset the user's password on this details screen if the user has forgotten their password. |
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A user's account will also become invalid if the debtor code to which they are attached is deleted or changed in PRONTO. In this case, the user's default Customer code needs to be updated. See How do I change the default customer account for a user? for instructions. |
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