You may require a copy of the order confirmation emails that is sent to the user when an order is integrated to be sent to your customer service area to inform them that an order has been placed and successfully integrated for processing. You will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving the 'Order Confirmation' email is a popular option because the template contains information such as the 'Debtor Code' and ERP Sales Order Number.
Step-by-step guide
To set-up an email address or addresses per role
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- If the role details do not contain the field/s you require, it can be added via the 'Field Groups' maintenance function. Please contact Commerce Vision for assistance implementing this field if it is not present.
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