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1. Advise your software vendors of your intention to upgrade
   1. Contact Commerce Vision and PRONTO and discuss your intention to upgrade your software. Commerce Vision will be able to advise immediately if you require a CSS upgrade
      
      
2. Develop your project plan, schedule and timeline
   1. As per your internal business process, document how you intend to manage the software upgrade. Include human resources, timeframes and dependencies.
   2. Undertake a review of your systems to ensure that you know what other applications are part of your e-Commerce solution. i.e. freight management 
      
      
3. Communicate your project plan with your software suppliers
   
   1. Circulate your project plan with your software suppliers - Commerce Vision will also require a single point of contact to liaise with during the project life cycle
   2. This will be the official starting point of your project. CommerceVision will create a support call and request that you raise a purchase order for the Commerce Vision services
      
      
4. Hardware Architecture
   
   1. If you are planning to install new hardware for PRONTO, Commerce Vision will need to be provided the new connection details and I.P. addresses
   2. Ensure that Commerce Vision can access the new hardware. Has PRONTO set up commvisi with the correct permissions to access the custom dictionary?
   3. The Commerce Vision integrator will also be upgraded during this project. The minimum hardware requirements can be viewed at: Integrator - Remote Access Requirements and Integrator Minimum Specifications
      
      
5. Commence upgrade process
   
   1. Commerce Vision will upgrade your stage site to the required version
   2. Commerce Vision will configure your stage environment with your stage PRONTO and re-sync the data and settings to confirm that the end to end integration is working
      
      
6. Begin Testing
   
   1. Begin your regression testing and user acceptance testing
   2. Report issues and bugs to your software vendors
   3. Repeat testing process
      
      
7. Sign off testing regression and user acceptance testing
   
   1. When all of the issues have been resolved and you have completed your testing, you can advise Commerce Vision that you are ready to upgrade your Live environment to the same version
      
      
8. Migration/Go Live with new version of PRONTO
   
   1. As per your project plan, PRONTO can migrate you to the new version
   2. Commerce Vision make any setting changes to the application and integrator as required
   3. Monitor the software and advise your vendors if there are any issues to be resolved
      
      
9. Carry out any decommissioning work of old software
   
   1. If required, undertake any decommissioning work and complete any paper work
      
      
10. Business as usual
    
    1. Continue to use your E-Commerce solution and train your staff in the use of the software 

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