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1. To know if a message is customised using a resource, search for the text in the resource maintenance page:
   
   1. Login is as administrator
   2. Go to Content - Resource Manager (call Commerce Vision if this is not set up on your admin menu)
   3. Search for the text 
   4. If you find it - then it is a resource that can be customised
2. Use the modify option to change the text in the resource value.
3. Update
4. Go to Settings --> Dictionary --> Refresh Cache to force the change into the servers application's cache

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