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  1. There is a chance that by the time the goods are shipped, the authorisation has expired and the card can't be charged. The time frame to expiry is generally 7 days for VISA and MasterCard, 14 days for American Express.
  2. The money is received by the merchant later than would be under the purchase set up where the card is charged on checkout. 

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  1. When the order is placed online, a call is made to the payment gateway provider (e.g. Payment Express or eWay). The mode sent to the payment gateway indicates that all that is required is an authorisation over the amount required. For the card holder, this will reduce their available credit by the authorisation amount, but it won't charge the card. For the merchant, the funds are not yet transferred.
  2. The order can then be integrated to the ERP system.
  3. On integration, the authorisation number is recorded against the sales order.
  4. When the goods are shipped, the invoice print program has a trigger to call the Customer Self Service charging program. This program will then call the Integrator, which in turn will make a call to the payment provider. The authorisation number and the amount are passed to the payment gateway. This will charge the card which was previously provided. If the card cannot be charged, a message will be returned recommending the goods not be shipped.
  5. A customer payment record will be created in the website.
  6. The payment record will be integrated to PRONTO, matching the invoice number on the sales order. 

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Info

Note that Customer Self Service does not store credit card details. These details are always stored at the payment gateway provider (eWay or Payment Express).

Warning

This method is currently only supported for customers using DPS Payment Express and TNS Gateways. The eWay payment gateway does not support this method.

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