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When Credit Card Verifications Verification is turned active on for your site, an affected order is placed on hold ('pending') until credit card ownership has been verified. For orders by registered users and customers, once the successful verification of a credit card has been verified, means it can be used for subsequent orders without triggering further security checks. If Also, if a registered user has multiple orders 'pending' against the same credit card, the system will release all orders upon its successful verification. Guest Note that guest checkouts over the threshold amount will always trigger the verification process regardless of whether even when the credit card has been used before. 

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Prerequisites to using Credit Card Verification

Step-by-step guide to configuring and using Credit Card Verification 

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1. In CMS, navigate to Settings → Feature Management → Payment & Checkout.
   
   
2. Toggle on Credit Card Verification and click Configure. When this is turned on, credit card orders by new users or customers that exceed the threshold amount will be held and credit card verification is performed.   
   
   
   
   
3. In The Credit Card Verification page, toggle on Enable Credit Card Verification.
   
   
   
4. Accept the default values or change them to match your business requirements.

Option	Default Value	Description	Override
Enable Immediate Order Integration	OFF	When turned on, the system will immediately integrate the order to the ERP before the verification process is initiated. This allows stock items in the order to be reserved for this order and prevent it from being purchased in another order . If this is OFF, . It is designed to be used with the ShortChange method. Does it need CV support to set up?  When this option is OFF, the verification process begins upon submission of the order, and the order is on hold on the website only.	Role level
Attempts Allowed	3	The number of times the user or customer can attempt to verify ownership by entering one of the split amounts charged to their credit card before the order is cancelled.	Role level
Percentage Split (of the order amount)	85	Applies to Split Charge only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant), one of which they must enter to verify credit card ownership.	Role level
Threshold Order Amount	250.00	The system will hold orders over this amount until the user/customer can verify credit card ownership.	Role level
Days to Hold Order	45	This value determines how long the order remains open until the user validates the credit card.	Role level
Usage Type	Customer	Set the Credit Card Verification settings against the user's login or a customer. Note - Guest Checkout users will always trigger a verification request whenever their order is over the Threshold Order Amount.	Role level
Verification Method	SplitCharge	Select SplitCharge or ShortChange. Split Charge - the system will separately charge the credit card twice in accordance with the nominated 'Percentage Split'. The charges They appear as two charges with two cash receipts. . The customer/user must be able to confirm one of the split charges to pass the verification check.   Short Change - the system will charge the credit card once and the charge appears in a single cash receipt. However, a random amount between the 'Payment Amount' and 'Payment Amount - Max Short Charge Amount' is temporarily deducted in the charge so that the user can verify this . The  customer/user must be able to confirm either the 'short change' amount or the short charge amount.	Role level
Days Before Initial Reminder Email	2	Send an initial reminder email X days after the customer placed the order if they have not verified the credit card.
Days Before Subsequent Reminder Email	7	Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card.
Notification Email	Blank	Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email	Blank	Enter a team email address to which the system will send email notifications of orders pending, awaiting verification.	Role level
Order Integration Order Status	17	This value represents an order that has been integrated into ERP
Short Change Settings Max Short Change Amount	$1.00	Applies to 'ShortChange' option only. When ShortChange is selected as the verification method, then the system will deduct a random amount off the total. This is the maximum amount that can be deducted off the payment amount.

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An override allows you to specify an exception to a specific global setting. You can configure overrides at the role level for each of the marked options by clicking the Overrides option.

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1. Navigate to Content → Pages & Templates → Checkout. 
   
   
2. Locate the Order Confirmation Page and click Edit.
   
   
3. Find the Order Confirmation Message widget and click Edit. 
   
   
4. Find the tab: 'Credit Card Validation'. Note - If the tab is not there, check that 'Credit Card Verification' is enabled in 'Settings'.
   
   
   

5. Configure the heading and message the buyer will see upon Checkout.
   
   
   

6. Save your changes.
   
   

View and

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manage orders awaiting credit card verification

When Credit Card Verification is turned on and active, the CMS displays the menu item Orders → Credit Card Verification. Clicking on it will take you to the list of orders and their current statuses.  

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1. If the user fails the first attempt, then eWay 
   
   
   

Resend credit card verification email to Customer

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